Learning System Support Specialist handling user inquiries and troubleshooting issues with learning systems. Collaborating with multiple teams to ensure effective learning processes across supported regions.
AU
Hybrid Customer Service Representative
Posted 2 weeks ago
About the role
- Member Advisor facilitating financial transactions and online banking support at Affinity Plus Federal Credit Union. Building strong member relationships through excellent customer service and support.
Responsibilities
- Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier’s checks
- Provide education to our members on self-serve options
- Verify endorsements and proper identification on deposit transactions
- Execute wire or ACH transferring of funds
- Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
- Balance and maintain personal cash drawer and branch vault
Requirements
- 1+ years of customer service or professional experience working with people and/or cash handling experience required
- Aptitude to work independently as well as part of a team
- Strong verbal and written communication skills
- Time Management skills and the ability to prioritize workload based on department and member needs
- Flexibility to adapt and succeed in a dynamic environment
- Intermediate computer skills and the ability to navigate between multiple systems with ease
Benefits
- low-cost medical, dental and vision insurance coverage options
- sick time hours frontloaded
- paid leave options
- monthly wellness benefit
- immediate 401K matching up to 5%
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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