Strategy, Planning & Systems Specialist assisting with strategy development for a non - medical home care organization. Ensuring successful implementation of key initiatives and maintaining organizational processes.
About the role
- Area Business Office Manager overseeing business operations in two assisted living communities. Communicating effectively with community leaders and improving business office functions.
Responsibilities
- Communicate effectively with General Managers and other community leaders to provide ongoing support and guidance regarding Business Office Operations.
- Liaise with Head of FP&A, home office support teams, officials & vendors inside and outside of the organization.
- Conduct on-going training of the Lead Concierge roles and external business office support team to improve regulatory compliance and effectiveness of all business office functions.
- Audit regulatory files and developing report compliance.
- Collaborate with GMs and Community Directors to improve regulatory staff compliance.
- Demonstrate conflict resolution skills and commitment to continuous improvement.
- Educate regarding Relias Learning Management System to include password resets, revising supervisor access, training/support for users, troubleshoot problems as needed.
- Develop efficiencies that promote productivity, improve workflow, provide quality service and that demonstrate adherence to company’s values and hallmarks.
- Collaborate with Head of FP&A to align common goal and tasks.
- Electronically upload and implement all electronic filings for Employee and Resident Files within SharePoint to have all Business Office files electronically saved for efficiency.
- Process all area communities’ social security verifications and submit to external support team.
- Manage resources effectively.
- Scan all check deposits and send paperwork to external business office support for processing into Yardi.
- Handle all high-level resident and family complaints or issues.
- Practice effective team behavior.
- Collaborate with and back up other administrative team members, as needed.
- Efficiently submit documentation through DocuSign, updating templates when necessary.
- Managing appropriate Aegis account access for external support team and Lead Concierge within assigned communities.
- Working cross functionally with other departments (Regulatory/Accounting/Risk Mgmt., etc.) to establish and communicate new processes and best practices for Business Office Operations.
- Creating, developing and implementing revised processes for ABOM and external support team including appropriate training and materials.
- Special projects and other tasks as assigned.
Requirements
- Bachelor's degree in business administration, finance, or a related field or equivalent experience
- 2-5 years of experience in business office or a similar field
- Knowledge of federal, state and local regulations pertaining to the operation of Assisted Living and Memory Care Communities
- Knowledge of Accounts Receivables, Accounts Payables and Payroll principles
- Strong analytical and problem-solving skills
- Strong communication skills
- Strong leadership skills and proven ability to work successfully with cross-functional teams
- Ability to meet budgets and control costs
- Knowledge of computers, internet, and software applications including Microsoft Word and Excel, payroll and HR systems
- Ability to maintain resident and employee privacy and confidentiality.
- Must meet all health requirements, including acceptable results on tuberculosis (TB) screen.
- Must meet State requirements on criminal background check.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible working hours
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