Quality Assurance Manager developing and maintaining comprehensive quality management programs for healthcare. Coordinating safety, regulatory compliance, and team supervision in a supportive environment.
About the role
- Senior Director Food Safety & Quality Assurance overseeing food safety and QA programs across North America. Leading compliance initiatives, training, and internal audits while managing stakeholder relationships.
Responsibilities
- Guides and manages day-to-day Food Safety & QA programs across North America Operations, ensuring consistent implementation of company standards and procedures
- Implements and maintains food safety culture initiatives throughout the organization by conducting training, providing technical support to operations, and reinforcing compliance expectations
- Guides the department in all matters related to local, state and federal food safety regulations as well as directing the work of the company’s internal QA resources and an outsourced group of food safety auditors
- Applies FDA Model Food Code regulations to operational situations; works with People & Culture and communications to address food safety/operational concerns, incidents, and corrective actions
- Implements and maintains compliance programs aligned with Food Safety and Modernization Act (FSMA) requirements across all applicable operations
- Maintains the company’s Food Safety Plan as the master document for the required branch specific Food Safety Plans and Food Defense Plans; ensures restaurants, kitchens, and warehouses maintain FDA registration and manages inspection findings and corrective action plans
- Represents the company and its interest in all customer, brand, industry and government food safety committees
- Actively participates and presents at industry events and training; collaborates with industry peers within technical associations such as the National Restaurant Association Quality Assurance Executive Study Group and the National Environmental Health Association
- Educates and influences Brands and JV Partners to ensure operational standards and HACCP programs are compatible with company standards
- Manages the NSF Small Supplier on-boarding audit process; reviews audit findings, assesses rick levels, coordinates with brands and suppliers on corrective actions, and escalates critical issues
Requirements
- The combination of education and professional experience must exceed 10 years:
- In a leadership role: Requires 5 years of experience leading a senior level team of operations professionals engaged in developing and executing Food Safety & Quality Assurance programs
- In a technical role: Requires 10 years of experience engaged in developing and delivering food safety & quality assurance programs
- A bachelor’s degree in a program related to the functional area can count for 3 of the ten-year requirement
- An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the ten-year requirement
- In the industry: 3-5 years of Hospitality/ F&B experience
- ServSafe Food Safety Certification, ServSafe Alcohol, CP-FS (Certified Professional-Food Safety)
- Specialized Training: Training that leads to technical expertise in FDA Model Food Code, FSMA, Code of Federal Regulations, General Microbiology, Public Health Training that leads to an in-depth knowledge of legal and regulatory ramifications of the food safety area
Benefits
- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- 401(k) retirement plan with company match
- Company paid life insurance
- Tuition reimbursement
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program – refer a friend and earn a bonus
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