Hybrid Field Support Specialist I

at Acuity

• Job title: Field Support Specialist I
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $41,600 - $74,900 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Conyers, United States

About the role

• Regional Field Support Technician diagnosing and repairing lighting and control systems for Acuity Brands. Collaborating with engineering teams and providing on-site customer training with a focus on service quality.

Responsibilities

• Perform on-site service visits in accordance with Acuity Brands' policies and procedures
• Diagnose, troubleshoot, program, and repair lighting and control systems
• Provide technical support to both internal teams and external customers
• Act as a subject matter expert during customer engagements and technical escalations
• Prepare detailed field reports following service calls
• Conduct on-site training sessions for customers on system operation and maintenance
• Collaborate with Engineering and Manufacturing teams to identify opportunities for product and process improvements

Requirements

• Having a degree in electrical engineering or a related technical discipline
• Minimum of 2 years’ hands-on experience in a field service role with electrical and mechanical responsibilities
• Strong aptitude in electrical systems, control technologies, and schematic interpretation
• Proficiency with Microsoft Windows operating systems
• Ability to communicate complex technical information clearly and effectively
• Demonstrated ability to work independently as well as collaboratively with cross-functional teams
• Valid U.S. driver’s license and passport required
• Bilingual (Spanish/English) proficiency is a plus for international support.

Benefits

• health care
• dental coverage
• vision plans
• 401K benefits
• commissions/incentive compensation