Customer Service Engineer providing technical support for renewable energy assets in cloud solutions. Join a team focused on optimizing renewable energy performance and customer satisfaction.
About the role
- Regional Field Support Technician diagnosing and repairing lighting and control systems for Acuity Brands. Collaborating with engineering teams and providing on-site customer training with a focus on service quality.
Responsibilities
- Perform on-site service visits in accordance with Acuity Brands' policies and procedures
- Diagnose, troubleshoot, program, and repair lighting and control systems
- Provide technical support to both internal teams and external customers
- Act as a subject matter expert during customer engagements and technical escalations
- Prepare detailed field reports following service calls
- Conduct on-site training sessions for customers on system operation and maintenance
- Collaborate with Engineering and Manufacturing teams to identify opportunities for product and process improvements
Requirements
- Having a degree in electrical engineering or a related technical discipline
- Minimum of 2 years’ hands-on experience in a field service role with electrical and mechanical responsibilities
- Strong aptitude in electrical systems, control technologies, and schematic interpretation
- Proficiency with Microsoft Windows operating systems
- Ability to communicate complex technical information clearly and effectively
- Demonstrated ability to work independently as well as collaboratively with cross-functional teams
- Valid U.S. driver’s license and passport required
- Bilingual (Spanish/English) proficiency is a plus for international support.
Benefits
- health care
- dental coverage
- vision plans
- 401K benefits
- commissions/incentive compensation
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