Product Communications Manager at Fiserv crafting impactful communications supporting product launches and operational changes. Collaborating with teams to translate complex information into actionable content.
About the role
- Director of Internal Enterprise Communications leading strategic communication initiatives for Acrisure. Shaping internal narrative and engagement across a fast-paced global organization.
Responsibilities
- Develop and lead the enterprise-wide internal communications strategy, ensuring alignment with business goals, culture initiatives, and global priorities.
- Serve as a strategic advisor to senior leaders on internal messaging, engagement approaches, and communication best practices.
- Partner with HR and executive leadership to support organizational transformation, change management, and culture-building initiatives.
- Own the creation and delivery of high-impact internal communications, including company announcements, leadership messages, and enterprise storytelling.
- Ensure clarity, consistency, and quality of all internal communication materials globally.
- Develop messaging frameworks and editorial guidelines to elevate communication standards across the organization.
- Lead global campaigns that promote employee engagement, culture, organizational priorities, and leadership visibility at local and global levels across the enterprise.
- Oversee planning and execution of enterprise events such as town halls, leadership forums, and employee updates.
- Ensure internal communications are tailored to diverse markets, languages, and cultural contexts.
- Partner closely with senior executives to craft clear, strategic communications, including talking points, presentations, speeches, video scripts, and leadership updates.
- Prepare executives for employee-facing engagements and ensure consistent messaging across functions and regions.
- Oversee global internal communication channels (e.g., intranet, newsletters, digital screens, enterprise social platforms), ensuring content is relevant and optimized.
- Establish governance for internal channels, including posting standards, content calendars, and quality control processes.
- Identify opportunities to introduce new tools or capabilities to improve reach and engagement.
- Establish KPIs to measure communication effectiveness, employee engagement, and channel performance.
- Provide insights and recommendations to enhance impact and improve the employee experience.
- Drive a continuous improvement mindset grounded in analytics and stakeholder feedback.
- Lead and develop a high-performing internal communications team; provide coaching, direction, and professional development.
- Foster an inclusive, collaborative, and high-accountability environment focused on excellence and innovation.
- Partner with Corporate/External Communications, Public Affairs, Corporate Citizenship and Partnerships, Events, Enterprise Marketing, and related functions, and other internal teams to ensure communications accurately reflect company priorities and initiatives.
- Coordinate with business units and functional leaders to gather insights, validate messaging, and create aligned narratives.
- Manage external agencies, freelancers, and other partners as needed to support content development and project execution.
Requirements
- Ability to connect messaging to enterprise strategy and anticipate communication needs.
- Skilled at advising executives and driving alignment across functions and regions.
- Understands how to tailor messages to diverse cultural and regional contexts.
- Strength in building relationships with leaders and stakeholders across the organization.
- Experience developing, maintaining, measuring and improving best in class company Intranet.
- Delivers high-quality work while managing multiple priorities and tight timelines.
- Exceptional writing, editing, and storytelling skills with the ability to translate complex topics into clear, compelling messages.
- Demonstrated success supporting senior executives and leading enterprise-wide communications initiatives.
- Strong understanding of change management communications, culture-building strategies, and employee engagement best practices.
- Ability to operate with discretion, sound judgment, and a strong sense of urgency in a fast-paced environment.
- Experience in global matrixed organizations or high-growth environments.
- Familiarity with internal communication platforms (e.g., Microsoft 365 tools like SharePoint, Teams, etc.)
Benefits
- Comprehensive medical insurance, dental insurance, and vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave and paid paternity leave (including for adoptive parents)
- Legal plan options
- Pet insurance coverage
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