Sales Coach improving performance of telecom sales agents through targeted coaching and feedback. Responsible for compliance, KPI tracking, and collaboration with team members in a fast - paced environment.
About the role
- Regional Sales Director overseeing sales operations across a major retailer. Leading District Managers and driving performance metrics within telecommunications for 200+ locations.
Responsibilities
- Lead and manage a team of 10 District Sales Managers overseeing sales across a major retailer.
- Drive performance metrics, including revenue, sales volume, attachment rate, conversion rate, and customer satisfaction scores.
- Develop and implement regional sales strategies to surpass performance targets within the telecommunications sector.
- Analyze sales data, market trends, and in-store performance to identify areas of opportunity and improvement.
- Partner with store leadership and cross-functional internal teams to optimize execution, promotions, merchandising, and staffing.
- Provide ongoing training, coaching, and mentorship to District Managers to build bench strength and ensure executional excellence at the in-store level.
- Monitor compliance with operational standards, brand guidelines, and customer experience protocols.
- Serve as a subject matter expert and key decision-maker for strategic planning, forecasting, and field execution.
Requirements
- 7+ years of progressive experience in customer service, retail sales, and store leadership. (background in consumer electronics is a plus)
- 3+ years of multi-unit management experience, ideally supporting over 100 locations.
- Previous experience working within large national retailers.
- Bachelor's degree in Business, Marketing, or related field.
- Proven experience managing direct reports and driving team performance across large geographic regions.
- Deep understanding of customer services and retail operations in a big-box environment.
- Strong analytical skills with the ability to interpret data and translate insights into action.
- Excellent communication, organizational, and leadership skills.
- Ability to travel up to 50% of the time.
Benefits
- Competitive base salary + performance-based bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Travel and expense reimbursement
- Career advancement opportunities in a rapidly growing organization
Job title
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