Analista de Plataforma ITSM colaborando com equipe para implementar e evoluir plataformas ITSM em empresa de tecnologia. Requer 3 anos de experiência e conhecimento em ITIL.
About the role
- Integrations Analyst central to shaping the core communication infrastructure of the NHS. Ensuring smooth integrations and supporting technical partnerships in healthcare settings.
Responsibilities
- Keeping integrations running smoothly: You’ll support the day-to-day operational management of our integrations, ensuring delivery plans stay aligned with engineering capacity and external partner timelines.
- Coordinating complex technical partnerships: You’ll help coordinate work between Accurx engineers and external partners such as EPR and PAS providers, ensuring milestones are tracked and blockers are resolved quickly.
- Supporting safe and compliant integrations: You’ll help coordinate documentation and assurance processes across clinical, security, and privacy teams.
- Maintaining clarity across systems: You’ll track risks, dependencies, and project updates, ensuring stakeholders have a clear picture of integration performance and project health.
- Turning data into insight: You’ll analyse integration usage data to help validate new opportunities and ensure our integrations continue to deliver value for users and partners.
Requirements
- Experience supporting technical projects in SaaS, HealthTech, or a similar environment is beneficial.
- Familiarity with healthcare interoperability standards such as HL7 V2 or FHIR is helpful, but not essential.
- You enjoy structured problem-solving and can analyse operational challenges to identify improvements.
- You are highly organised and comfortable coordinating multiple workstreams or projects.
- You are confident communicating with both technical and non-technical stakeholders.
- You’re comfortable working with data tools such as Google Sheets to identify trends and insights.
- You can quickly learn complex systems and share knowledge with others.
Benefits
- Access to Happl - a flexible benefits provider with a given budget of £400 to spend on perks of your choice. Options include private health insurance, wellness providers and more
- Flexible Working: We are an office-first culture and ask that you're in at least 3 days a week.
- Enhanced parental leave policy
- Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
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