Hybrid Continuous Improvement Lead – AI

at Capita

• Job title: Continuous Improvement Lead – AI
• Job type: Full Time
• Experience level: Senior
• Salary: £38,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United Kingdom

About the role

• Continuous Improvement Lead supporting AI initiatives at Capita Health & Welfare. Implementing high-quality provision and championing AI efficiencies within the team.

Responsibilities

• Use Copilot Studio (and approved tools) to design intents, actions, data connections; configure roles/permissions and test systematically
• Lead pilots, capture outcomes, remediate issues; plan staged rollouts, training, and hyper care; hand over to service owners with support models
• Run pre deployment checks (data access, retention, content filters); document DPIA/controls; align with Microsoft 365 Copilot security & compliance preparation
• Maintain knowledge artefacts and work instructions; adhere to audit requirements and re certification schedules
• Upskill managers/SMEs and embed AI literacy across teams (including Pathfinders participation where applicable)
• Support service lines to identify and explore opportunities to utilise technology for the streamlining and/or improve processes

Requirements

• Hands on Copilot Studio or equivalent conversational agent build experience
• Clear verbal and written communication skills
• Customer centric mindset
• Analytical thinking with the ability to adapt and work at pace
• Continuous improvement experience (Lean/Six Sigma or equivalent)
• Understanding of information governance and compliance controls for AI – desirable

Benefits

• A competitive basic salary (Up to £38,000 depending on experience)
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform