Proud to serve our 62+ million members, help travelers see the world and drive real change to improve road safety.
Disclaimer: http://bit.ly/1xDRY2k

learning-and-development

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

Proud to serve our 62+ million members, help travelers see the world and drive real change to improve road safety. 

Disclaimer: http://bit.ly/1xDRY2k

• Take proactive steps, including technical and claims instruction as well as appropriate coaching, to support the achievement of designated claims and service objectives in all delivery channels.
• Coach employees; evaluate improvements, and provide further recommendations.
• Assist managers, supervisors and leads in employee skill assessments; researching and analyzing projects/assignments; analyzing business unit shortfalls; recommending developmental action plans for employees, management, and department.
• Research, develop, schedule and conduct information and skill building programs designed for employees.
• Support training initiatives (and training roll-outs) in classroom and one-on-one with employees ensuring that claims training activities are teaching claims representatives and support staff the characteristics and applications of company products and how to effectively handle claims.
• Develops training program follow-up to support on-the-job application of information and claims skills delivered during training.
• Maintains continual awareness of claims strategies and objectives, recommends claims training techniques, and consults with executives, senior management, and support departments which will assist in meeting claims goals.
• Assists in providing continuing two-way communications between ET&D and the operating units.
• Perform other duties and responsibilities as assigned or required.
• Analyze individual employee skills and knowledge, including claims handling techniques, identify gaps and provide recommendations to management.
• Provide one-to-one and group training, as well as seek alternative options and resources for training.
• Most work is performed without direct supervision. On occasion, the Field Development Consultant will seek direction from Supervisor, RAC, Manager, or Regional Manager to resolve complex issues/problems.

Claims Training Consultant – Property

Claims Training Consultant directing training programs for Claims staff and management at Auto Club Enterprises. Enhancing company objectives through targeted coaching and program development.

recruitment

• Serve as a Talent Acquisition (TA) Consultant on a TA team for assigned clients and potential candidates
• Handle full cycle recruiting and sourcing for specialized technical, professional and/or sales positions requiring highly advanced skill sets and complexity
• Maintain a thorough understanding of assigned business lines to include market trends, staffing needs, job levels, skill sets and competencies needed for effective operations
• Proactively create an action plan to achieve goals
• Use advanced knowledge and expertise to resolve complex problems/issues
• Influence clients on talent decisions and run business line discussions regarding long term recruiting strategies and initiatives
• Embrace and effectively navigate organizational changes and operational excellence
• Serve as a resource for less experienced team members
• Manage full cycle recruiting process including sourcing and pipelining candidates, screening, coordination of interviews, processing offer letters and assisting during the onboarding process
• Serve as a SME, acting as a trusted advisor to hiring managers, offering insights into market trends, talent availability, and best practices to inform hiring decisions
• Consult with hiring managers to determine strategy and set service-level standards for the recruiting process, while developing and managing effective relationships
• Manage offer process from end-to-end with internal stakeholders including salary analysis and proposal, negotiating and closing
• Leverage data to manage day-to-day operations, identify opportunities and alternative measures to inform actions and influence positive change to reach desired outcomes
• Develop and execute strategies with internal and external sources to build and maintain a diverse pipeline of high-quality talent that fits the skillset of the job (even when there are no openings)
• Ensure collaborative, customer-focused relationships with hiring managers and HR Partners
• Maintain accurate records in the recruitment management system per our processes and workflows to ensure compliance, data integrity and operational excellence
• Participate in/contribute to department or corporate-wide projects. Lead projects or major components of large projects. Conduct project analysis and assist in the development and execution of plans in support of business initiatives and corporate goals
• Maintain and grow strong industry network to proactively identify and attract top-tier candidates
• Enhance competencies and experience necessary to continue professional development within this field

Talent Acquisition Consultant

Talent Acquisition Consultant at AAA handling full cycle recruiting for diverse positions across business lines. Collaborating on strategies, managing relationships, and optimizing talent acquisition processes.

product-manager

• Grow partnerships – Identify and secure new opportunities, negotiate win-win agreements, and stay ahead of consumer trends to keep the program fresh and relevant.
• Manage relationships – Serve as the key contact for strategic partners, ensuring smooth integration, strong performance, and ongoing collaboration.
• Drive membership growth – Work with partners to expand AAA membership through their employee and customer channels.
• Lead a team – Mentor and develop a high-performing group, fostering a collaborative, results-driven environment.

Senior Product Manager – Partnership Programs

Senior Product Manager driving AAA’s growth through partnership programs and collaborations. Leading strategic initiatives for membership growth and relationship management with key partners.

software-engineer

• Work on sprint stories using Agile framework
• Code in Gosu using Studio customized for Guidewire development
• Support testing stories by designing or executing testing plans
• Present during code review sessions and sprint reviews

Senior Guidewire Developer

Guidewire Developer working with BillingCenter or PolicyCenter, utilizing Java and Gosu in hybrid role. Responsible for coding, testing, and presenting within an Agile framework.

customer-support

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

Customer Service Representative – Insurance

Customer Service Representative assisting members with AAA inquiries via phone, delivering personalized solutions in a fast-paced environment.

compliance

• The Auto Club Group is seeking prospective Claim Analyst who will use Web Based and other applications to bill, document or analyze work.
• Refer callers to appropriate individuals for additional information as needed.
• May represent company at trials, depositions and settlement hearings.
• Review claim information to determine if ACG has an exposure of ORM.
• Process Medicare Advantage requests for reimbursement.
• Identify proper data if claim qualifies for reporting, if not remove from reporting.
• Report appropriate claims.
• Determine validity of CMS liens.
• For all Medical related areas: Act as a liaison between the customer and providers in order to: research payment status, explain payment amounts approved, resolve lower-level reconsiderations, verify coverage, explain coordination of benefits pre-authorization and correct billing procedures to providers, etc.
• Assist in the recovery of medical expenditures from the insured, medical providers, etc. in accordance with established procedures if applicable

Medicare Compliance Analyst

Claim Analyst handling Medicare compliance, utilizing web applications for claim processing and reimbursement at The Auto Club Group. Supporting medical payment inquiries and the recovery of expenditures.

Proud to serve our 62+ million members, help travelers see the world and drive real change to improve road safety. Disclaimer: http://bit.ly/1xDRY2k

AAA

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