Hybrid Product Owner

at 9Spokes

• Job title: Product Owner
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Azure
• Location requirements: Hybrid, Auckland, New Zealand

About the role

• Product Owner responsible for leading product roadmap translation at 9Spokes. Collaborating with stakeholders to optimize product features and user engagement throughout the product lifecycle.

Responsibilities

• Leading the translation of 9Spokes’ product roadmap into realisable features that deliver value for users and the 9Spokes business.
• Collaborating with internal and external stakeholders and connecting the dots between them.
• Focusing on the end-to-end product lifecycle including discovery, delivery, market launch and ongoing assessment of value.
• Gaining a deep understanding of customer problems and opportunities, identify product gaps and contribute new ideas for the product roadmap to improve user engagement and drive growth.
• Researching and understanding the banking and fintech domain to create compelling and competitive product outcomes.
• Balancing trade-offs between customer requests and sales opportunities to prioritise for highest value impact.
• Championing user centric design backed by data and research.
• Managing the backlog of bugs, features and improvements.
• Working closely with engineering teams, ensuring that product priorities and requirements are clearly defined and understood.
• Collaborating with internal teams to launch features to market, acting as the glue between business and technology.
• Assisting customer and delivery teams in triaging bugs and managing through to resolution.
• Assisting internal teams with quality assurance.

Requirements

• Product Ownership / Management experience in an agile environment.
• Experience in a product adjacent role e.g. business analysis, would also be considered.
• Experience with B2B and/or white-label products is desirable but not mandatory.
• A solid and proven background in managing products throughout the product lifecycle.
• Facilitation and stakeholder management skills – Ability to collaborate, lead and promote innovation.
• Strong research skills.
• Critical thinking, with the ability to articulate ideas to a wide range of stakeholders.
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done.
• Knowledge of Lean and Agile principals is important, but adaptability over dogma.
• A history and/or willingness to experiment with AI tools (Cursor, Claude Code, or similar) to better work alongside key stakeholders in engineering, design, or go-to-market.
• Experience launching new products to market is a bonus but not essential.
• Familiarity with product design and delivery tools such as Figma, Azure DevOps and Jira.
• Strong presentation and communication skills (written, verbal, spoken and understanding), articulate and well written.
• Strong organisational, prioritisation and time-management skills.

Benefits

• Health insurance
• Flexible working arrangements
• Professional development opportunities