Director overseeing community engagement strategies and subscriber relationship management. Collaborating with teams to drive growth and retention in GS1 Canada’s services.
About the role
- Community Manager driving social media engagement and building communities at 1000heads. Collaborating with teams to deliver transformative social-first work for clients like Amazon and Google.
Responsibilities
- Manage day-to-day community activity across social platforms, including moderation, publishing and engagement
- Create and adapt compelling, platform-native copy in both German and English
- Stimulate and sustain conversations with audiences, building meaningful relationships with communities
- Execute editorial calendars and support campaign rollouts across multiple channels
- Work closely with creative and strategy teams to ideate and brief engaging content
- Monitor conversations, identify trends and escalate issues where required
- Maintain high standards of community engagement, including brand tone of voice and ethical considerations
- Support real-time and reactive social moments, including live event coverage where relevant
- Build strong client relationships and contribute to ongoing strategic thinking
- Track performance, contribute to reporting and provide actionable insights
- Stay ahead of platform updates, cultural trends and emerging opportunities
Requirements
- 5+ years experience in a Community Manager / Social Media role (agency experience preferred)
- Fluent German and English (written and spoken)
- Strong copywriting skills with the ability to flex tone across platforms
- Deep understanding of social platforms (Instagram, TikTok, X, YouTube, etc.) and their nuances
- Experience with moderation, including escalation processes and customer-facing interactions
- Strong organisational skills and ability to manage multiple workstreams simultaneously
- Comfortable working in a fast-paced, collaborative agency environment
- Experience with social publishing and listening tools (e.g. Sprinklr, Khoros, Hootsuite) a plus
- Culturally aware, proactive and always curious about trends and online behaviour
Benefits
- Exciting and challenging projects with some of the biggest brands in the world
- Work closely with a great international team of insights, design and strategy specialists to deliver transformative social-first work for our clients
- One incremental extra holiday day per year for 7 years
- Extra days off between Christmas and New Year
- A healthy and collaborative 1000heads culture and a great team in Berlin
- Internal training opportunities and a budget for external events
- Flexible working hours and home office...but also a great office at Hackescher Markt, right in the heart of Berlin
- Travel Stipend
- Gym Membership Stipend
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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