Security Officer ensuring safety and a welcoming environment at Duke Health facilities. Responding to emergencies, monitoring premises, and supporting clinical teams in patient interventions.
Responsibilities
Serve as a professional representative of Duke Health, consistently modeling respect, urgency, empathy, and exceptional customer service.
Communicate clearly and professionally using two-way radios, computers, email, and verbal interactions with departments, partner agencies, patients, and visitors.
Patrol and monitor premises—on foot or by vehicle—to deter crime, identify safety risks, and ensure a safe environment.
Respond promptly to alarms, traffic control needs, medical emergencies, motorist assistance requests, suspicious activity, and other calls for service.
De-escalate tense or emotional situations by remaining calm, empathetic, and in control.
Support clinical teams by responding to patient intervention calls and, when necessary, safely restraining individuals in accordance with CPI, Vistelar, and departmental training.
Maintain a weapons-free environment through screening, monitoring, controlled access, and detection technologies.
Conduct property searches as needed to prevent contraband from entering the facility.
Support compliance with University and Hospital policies, including smoking, access control, and safety guidelines.
Perform basic vehicle maintenance tasks and report safety hazards or operational concerns.
Requirements
Must have High School Diploma or GED
Must possess and maintain a valid North Carolina Driver's License
Pass or achieve an acceptable score on all pre-employment screening
Pass an extensive background investigation
One year of experience preferably in a security related field
Benefits
Comprehensive and competitive medical and dental care programs
Generous retirement benefits
Wide array of family-friendly and cultural programs to eligible team members
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