Senior IT Engineer addressing customer queries and resolving various technical issues at New Charter Technologies. Mentoring helpdesk technicians and overseeing multiple client environments.
About the role
- Working student in IT support at Ninox Software. Supporting the internal IT infrastructure and providing technical assistance to colleagues at the Berlin office.
Responsibilities
- Provide 1st- and 2nd-level support for approximately 80 colleagues on macOS and Windows — covering hardware, software, and network issues
- Manage users, groups and permissions in Azure Entra ID / Microsoft 365
- Handle onboarding/offboarding, imaging, and device provisioning via Intune
- Keep IT documentation and hardware inventory up to date (Jira, Confluence)
- Support hardware, network, and cloud projects (e.g., VPN, PowerShell automation)
Requirements
- Some practical experience in IT support (e.g., through an internship, part-time job, or university project)
- Basic knowledge of Microsoft Azure / M365 (e.g., user management in Azure AD)
- Interest in scripting (Ninox, PowerShell, Bash) and DevOps topics
- Team player with German and English at least at B1 level
- Knowledge of ITIL and Microsoft certifications is a plus
Benefits
- An innovative product that delivers real value to our customers
- An international, motivated team with flat hierarchies
- Flexible working hours and hybrid work options (remote or in the heart of Berlin)
- Room for your own ideas and personal development
- Dog-friendly office with a startup atmosphere
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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