Platform Support Manager overseeing L1 support team performance and stakeholder collaboration. Driving continuous improvement and operational excellence in platform support processes.
About the role
- Workforce Manager responsible for SEB Kort's telephony architecture and data-driven analyses to meet customer expectations in a changing payment industry.
Responsibilities
- Telephony architecture in SEB Kort
- Develop and deliver data-driven analyses for leadership and key stakeholders
- Communication with stakeholders
- Workforce Management related tasks such as scheduling and real time optimization
Requirements
- Detail oriented
- Great communications skills in a Nordic language and English, both oral and in writing.
- Customer focused
Benefits
- Extensive training and learning opportunities
- Work-life balance
- Friendly and welcoming culture
- Empowering environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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