Vice President of Implementation overseeing deployment of OneRail’s delivery orchestration platform for enterprise customers. Leading team and ensuring technical excellence in implementations.
About the role
- VP, Partner Technology Lead responsible for client and technology partner integrations at Synchrony. Managing multi-team enhancement initiatives and ensuring service level agreements are met.
Responsibilities
- Provide client and technology partner integration support for retail LifeStyle Merchants
- Manage day-to-day integration and support activities concurrently with multiple enhancement initiatives
- Lead the planning and execution of production support for client and technology partners
- Drive identification and implementation of process efficiencies within integration and support activities
- Create standard operating procedures for internal support team activities
- Partner with various internal business functions
- Interface directly with 3rd party client and technology partners
- Leverage and analyze integration and support data to share insights
- Ensure compliance against all applicable Synchrony policies and procedures
Requirements
- Bachelor's degree with a minimum of 7 years of Information Technology experience, or High School Diploma/GED with a minimum of 10 years of experience in Information Technology
- 5+ years of experience in developing and implementing information systems
- Strong knowledge & integration experience of Synchrony APIs
- Project management skills
- Ability to analyze, use structured problem solving and available tools to troubleshoot incidents and identify root cause, action plans, impact and resolution
Benefits
- Flexible working hours
- Remote work options
- Professional development opportunities
- Annual bonus based on performance
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