Providing operational support through workforce deployment and scheduling. Managing long range workload forecasting and involvement in hiring plans and budget preparation.
About the role
- VP, Digital and Design defining and executing digital experience strategy for USAA. Leading modernization and transformation initiatives across digital touchpoints, enhancing member engagement.
Responsibilities
- Define and execute a comprehensive digital experience strategy across all lines of business driving modernization and transformation initiatives.
- Provides leadership for the design and execution of seamless, personalized member journeys across all digital touchpoints.
- Drive the adoption of emerging technologies to enhance member engagement and operational efficiency.
- Leads the design and execution of digital onboarding and member journeys.
- Sets the strategic direction for the mobile app and website, prioritizing modernization and transformation.
- Defines and governs association-wide UI/UX standards and lead a Center of Excellence.
- Collaborates across technology, product, and experience teams to ensure digital design assets are implemented effectively.
- Ensures digital delivery meets performance standards, SLAs, and compliance requirements.
- Monitors key performance indicators (KPIs) using data to drive continuous improvement and member satisfaction.
- In partnership with LoB leaders, prioritizes digital investment and resource deployment.
- Communicates digital priorities to executive and frontline leaders.
- Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, and performance management.
Requirements
- Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 10 years of progressive leadership experience in digital strategy, product management, or user experience.
- 8 years of people leadership experience in building, managing and/or developing high-performing teams
- Extensive experience leading digital transformation initiatives and managing digital product portfolios across multiple platforms.
- Demonstrated experience in defining and implementing successful digital strategies that align with overall business objectives and enhance customer satisfaction.
- Proven ability to lead and manage large, cross-functional agile teams, including product managers, designers, and engineers, using agile development methodologies.
- Proven ability to lead and manage UI/UX resources, driving design governance and strategic prioritization across a complex organization.
- Significant experience in leveraging data and analytics to drive digital experience improvements.
- Deep understanding of user-centered design principles, mobile-first design, and emerging technologies such as AI, personalization, and cloud computing.
- Experience managing significant digital budgets and prioritizing investments to maximize ROI.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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