Engineer designing, planning, and implementing cloud infrastructure for diverse clients in Defence Enterprise Business Unit. Support operations and manage system/network infrastructure projects effectively.
About the role
- Voice Services Engineer enhancing CVS Health's voice infrastructure, collaborating across teams in a fast-paced environment. Supporting Teams Voice and unified communications while integrating AI and automation.
Responsibilities
- Support and enhance Teams Voice and unified communications platforms
- Troubleshoot and maintain SIP End Points, Avaya PBX systems, Intrado e911, and CX-E Automated Attendant
- Participate in transformation initiatives including migrations and platform upgrades
- Use monitoring and analytics tools (e.g., Splunk, Aternity, Nectar, Oracle EOM) to proactively identify and resolve issues
- Collaborate on AI-driven enhancements and automation for voice services
- Contribute to software development and scripting for system integration and operational efficiency
- Share knowledge and best practices with junior team members
Requirements
- 4–6 years of experience in technology and communications
- Hands-on experience with Teams Voice or similar unified communications platforms
- Working knowledge of SIP protocols, legacy PBX systems, and emergency voice services
- Proven track record in supporting transformation projects (e.g., migrations, upgrades)
- Familiarity with monitoring and analytics tools such as Splunk, Aternity, Nectar, or Oracle EOM
- Experience applying AI or automation in communications or network environments
- Strong scripting or programming skills (e.g., Python, PowerShell, JavaScript)
- Excellent communication, organization, and collaboration skills
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Many other benefits depending on eligibility
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