Account Manager helping to grow and manage customer base in Greece and Cyprus. Working for a maritime tech company that optimizes port cost management.
About the role
- VIP Account Manager responsible for managing relationships with high-value players at an iGaming service provider. Building loyalty and delivering world-class service to drive retention and growth.
Responsibilities
- Build and maintain long-term relationships with a portfolio of VIP players.
- Monitor player activity daily to identify retention and reactivation opportunities.
- Deliver a proactive, personalised service via phone, email and messaging app.
- Analyse player data to identify potential growth or churn risk.
- Collaborate with CRM, Payments and Responsible Gaming teams to ensure optimal player experience.
- Coordinate tailored offers and bonuses aligned with player value.
- Contribute to the continuous development of the VIP strategy through feedback and insights.
Requirements
- 1+ year experience as a VIP Account Manager or in a similar role within iGaming sector.
- Proven track record of managing VIP portfolios and achieving KPIs.
- Excellent understanding of player behaviour.
- Strong interpersonal and communication skills - confident, engaging and discreet.
- Data-savvy mindset with ability to interpret player performance metrics and act strategically.
- Passion for online gaming, customer service excellence and delivering premium experiences.
Benefits
- Attractive remuneration package
- Health Insurance
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Dog friendly workplace
- Exciting Company Events
- Beer Fridays
- Refer a friend bonus
- Relocation package (if required)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Premier Relationship Manager leading the A - List Premier Banking program at First Entertainment Credit Union. Driving strategy, performance, and portfolio growth while managing complex member relationships.
Account Manager providing excellent customer care and managing dealer relations for Novae's family of trailer brands. Responsible for sales growth and partnership with dealers across multiple regions.
Account Manager developing regional customer relationships in the automotive sector. Supporting projects and identifying potential for new products in Vibration Control.
Account Manager managing relationships with clients in the security industry. Engaging with customers and ensuring timely solution delivery while collaborating with teams.
Partnerships Manager managing influencer network for AI design platform, ensuring campaign effectiveness and creator collaborations. Focused on scaling influencer operations and relationship - building in a hybrid setup.
Affiliate & Partnerships Manager at Kittl focusing on scaling a creator network. Restructuring affiliate strategies and fostering long - term relationships with brand ambassadors.
Regional Account Manager at Tris Pharma, a biopharmaceutical company, managing healthcare provider relationships and corporate accounts in Cincinnati/Columbus territory.
Relationship Manager for Real Estate & Housing within Lloyds Banking Group's Business & Commercial Banking. Engaging with clients and managing a portfolio for growth and client experience.
Partnership Development Manager responsible for developing strategic OEM partnerships in Transport division. Driving customer advocacy and ensuring successful brand execution with key stakeholders.