Lead B2B Partnerships & Trade Marketing for ESN, focusing on diverse European markets. Role includes developing strategies, enabling sales teams, and ensuring brand alignment with Germany.
About the role
- VIP Account Manager responsible for managing relationships with high-value players at an iGaming service provider. Building loyalty and delivering world-class service to drive retention and growth.
Responsibilities
- Build and maintain long-term relationships with a portfolio of VIP players.
- Monitor player activity daily to identify retention and reactivation opportunities.
- Deliver a proactive, personalised service via phone, email and messaging app.
- Analyse player data to identify potential growth or churn risk.
- Collaborate with CRM, Payments and Responsible Gaming teams to ensure optimal player experience.
- Coordinate tailored offers and bonuses aligned with player value.
- Contribute to the continuous development of the VIP strategy through feedback and insights.
Requirements
- 1+ year experience as a VIP Account Manager or in a similar role within iGaming sector.
- Proven track record of managing VIP portfolios and achieving KPIs.
- Excellent understanding of player behaviour.
- Strong interpersonal and communication skills - confident, engaging and discreet.
- Data-savvy mindset with ability to interpret player performance metrics and act strategically.
- Passion for online gaming, customer service excellence and delivering premium experiences.
Benefits
- Attractive remuneration package
- Health Insurance
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Dog friendly workplace
- Exciting Company Events
- Beer Fridays
- Refer a friend bonus
- Relocation package (if required)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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