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About the role
- Finnish-speaking VIP Account Manager for an established iGaming operator located in Sliema, Malta. Focused on building relationships with VIP players and enhancing customer experience.
Responsibilities
- Build and maintain long-term relationships with VIP players while delivering an exceptional customer experience
- Support customers through various communication channels
- Manage and exceed KPIs while maximising player value
- Use CRM and analytics tools to segment players, track behavior, and deliver tailored campaigns that boost retention and lifetime value
- Develop and execute VIP strategies, programs, and initiatives
Requirements
- Native-level fluency in Finnish, both written and spoken
- Strong communication skills in English
- Minimum 1 year of experience in VIP or CRM management within the iGaming industry (mandatory)
- Demonstrated ability to exceed targets and drive revenue
- Detail-oriented and well-organised
- Capable of multitasking and managing time effectively
- Customer-focused with a passion for delivering outstanding service
- Proactive self-starter with a positive attitude
Benefits
- Physical and Mental well-being support
- Health and dental insurance
- Gym allowance
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