Triage Technician handling customer requests and alerts, working closely with all departments at IBM. Responsible for routing escalations and ensuring outstanding customer experience.
About the role
- Vendor Operations Associate processing Valuation orders for ServiceLink. Maintaining vendor relationships and ensuring operational efficiency while managing daily orders and communication.
Responsibilities
- Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues
- Manage vendor timelines, appointments and engagement agreements
- Relay reminders to vendors re: Quality, turnaround times, website usage, etc.
- Provide suggestions as to assist the team with resolving everyday operational challenges
- Follow vendor management guidelines for maintaining daily orders
- Communicate workflow expectations with consumers and vendors
- Attend and participate in regular department meetings and provide feedback when necessary
- Responsible to meet department productivity and quality goals
Requirements
- Basic reading, writing, and arithmetic skills required
- High school diploma or equivalent
- Familiarity with basic Microsoft Office (Outlook, Excel, and Word)
- Knowledge of office processes, procedures, and technology
- Computer literate with the ability to learn software applications
- Verbal and written communication skills
- Ability to type 30 wpm
- Willingness to work a flexible schedule
- 1 to 3 years of office experience
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) plans
- Employee Stock Purchase Plan
- Paid vacation and sick time
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