Senior UX Designer focused on designing conversational AI experiences for major clients including T - Mobile. Contribute to UX design and research for Blink's Embedded practice with cross - functional teams.
About the role
- UX researcher enhancing user experience for Desjardins clients and internal users. Collaborating with various teams and leading UX research activities across projects.
Responsibilities
- Actively contribute to the Business Services Experience Design Center to support the sector in its digital transformation.
- Understand project objectives (value propositions, design) and the business needs of the sector.
- Define appropriate methodologies—both qualitative and quantitative—that effectively meet the objectives depending on the project stage.
- Prepare and moderate remote tests or in-person sessions in our UX research lab.
- Analyze, synthesize, and present research findings in clear and concise reports to stakeholders.
- Collaborate closely with digital strategists, web analytics specialists, product owners, UX designers, UI designers, and content writers to promote user-centered digital solution design.
- Monitor and share best practices and trends in UX research and user experience.
Requirements
- Bachelor's degree in a related field
- A minimum of six years of relevant experience
- Experience in user research or as a UX designer with research experience
- Knowledge of French is required
- Familiarity with tools such as Qualtrics and Optimal Workshop
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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