Hybrid Trust and Custodial Analyst

at The Church of Jesus Christ of Latter-day Saints

• Job title: Trust and Custodial Analyst
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Salt Lake City, United States

About the role

• Trust and Custodial Analyst at Deseret Trust Company providing support for charitable giving and asset stewardship. Collaborating with various stakeholders to ensure effective operations.

Responsibilities

• Provide support services to employees with technical problems and information technology issues involving laptop or network services from local personnel or from employees using network remote access.
• Handle a variety of software and device maintenance and upgrades.
• Validate functionality of automated processes.
• De-commission client-side assets as outlined by policy; coordinate and execute the surplus of hardware assets.
• Implement changes and participate in project roll-outs.
• Perform audit tasks as directed by management.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties.
• Works independently.
• Analyze and resolve client-side hardware/software malfunctions and take appropriate action (on personal computers, mobile devices, printers, PC cascades projects, video conferencing, etc.
• Assist others in analyzing and evaluating client-side system malfunctions and take appropriate action as directed.
• Effectively communicate with end-users providing information, advice and guidance; interact with customers in a helpful, positive manner with customer satisfaction being the objective.
• Troubleshoot systems when incidents are reported.
• Maintain inventory of computers and printers.
• Make sure established processes are developed and followed.
• Provide operational and maintenance training for clients remotely and on-site.
• Participate in quarterly Information Security and System Committee (CISSC) meetings.
• Obtain and compile data from outside managers as needed.
• Assist monthly processing of CTF data as needed.
• Reconciles accounts as needed.
• Provides monthly training on new technology advances or changes as needed.
• Assist providing backup support of daily transaction processing as needed.
• Provides support to staff on various report requests (SSRS) as needed.
• Maintain DTC Website and social accounts as needed.
• Assist generating client statements as needed.
• Assist in processing investment portfolio manager trades as needed.

Requirements

• Bachelor’s degree in business, accounting, computer science, or related field.
• 8 years of experience in accounting, computer science and/or investments.
• Have a basic understanding of databases and related queries.

Benefits

• Only members of the Church who are worthy of a temple recommend qualify for employment.
• The Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
• The Church will make reasonable accommodations for qualified individuals with known disabilities.