Customer Insight Manager ensuring strategic customer understanding and actionable insights for the company across various teams. Collaborating with Group to effectively frame business needs and influence stakeholders.
About the role
- Manage financial operations related to expenses at Mars, ensuring compliance and process improvements. Collaborate with teams and report on key performance metrics for operational excellence.
Responsibilities
- Ensure the smooth and efficient management of financial operations related to expenses, compliance, and process improvements
- Monitor and collaborate with the Hub team to ensure operational excellence
- Oversee expense management, settlement card management, and controls compliance platform/managed services
- Maintain and update the expense platform configuration as Concur Administrator
- Serve as the point of escalation for customer service and issue resolution from the Hub team
- Report and track key performance metrics, identify issues, root causes, and seek resolutions
- Lead initiatives aimed at improving operational efficiencies
Requirements
- A dedicated professional with a strong background in finance, accounting, or audit
- Bachelor’s in Accounting, Finance, or Business (preferred)
- Proven experience in finance, accounting, or audit
- Strong knowledge of expense processes, GAAP, and controls
- Excellent problem-solving, communication, and customer service skills
- T&E experience is a plus.
Benefits
- Best-in-class learning and development support from day one, including access to our in-house Mars University
- An industry competitive salary and benefits package, including company bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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