Senior Complex Claims Specialist managing high - severity Professional Lines claims from inception to resolution. Collaborating with legal and underwriting teams while providing mentorship to the claims team.
About the role
- Investigate, process, and resolve freight claims related to damage, shortage, loss, or delayed delivery across multiple transport lanes: Plants ➡ Customers Vendors ➡ Plants / Distribution Centers Plants ➡ Plants / DCs DCs ➡ DCs / DCs ➡ Customers
- Analyze contracts (e.g., Incoterms, vendor agreements) to assess liability and ensure accurate settlement.
- Negotiate claim values and lead collection efforts within authorized limits; escalate high-impact cases as needed.
- Collaborate with carriers, freight forwarders, insurance providers, engineers, and legal teams for swift and compliant resolutions.
- Maintain detailed documentation using MyEZClaim, SAP Quality Notes transactions, and internal claims management tools.
- Develop and implement a global freight claims process, including project planning, change management, and stakeholder alignment.
- Drive continuous improvement with fulfillment sites and transportation partners to reduce future claims.
- Monitor claim trends, recovery rates, and financial impact through reporting and analysis.
- Ensure compliance with global regulations such as the Carmack Amendment, Montreal Convention, and FMCSA guidelines.
Requirements
- Bachelor's degree in relevant field.
- Legal authorization to work in the U.S.
- 5+ years of hands-on experience in freight claims management, including LTL, FTL, and parcel shipments across multiple countries.
- Proficiency in claims platforms including MyEZClaim, SAP (Quality Notes), CargoWise, or similar.
- Legal and regulatory knowledge (e.g., carrier liability, cargo insurance, Incoterms).
- Expertise in Carmack Amendment compliance, including claims handling, liability assessment, and dispute resolution for cargo loss or damage in interstate commerce.
- Proven experience managing multi-modal transport claims across international and domestic markets.
- Project management experience to support global process rollout.
- Background in electronics or automation component logistics.
- Network of carrier and freight forwarder relationships.
- Claims/logistics certifications: AIC, CCLP, CTB, PMP, or Six Sigma.
- Experience with customs documentation and legal dispute resolution.
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
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