Documentation Administrator managing Sales Office documentation in Cluj - Napoca for effective customer requirement fulfillment. Acting as SPOC for all documentation - related matters to support multiple departments.
About the role
- Tool Administrator Apprentice at BlaBlaCar supporting Community Relations Team with efficient tool management and process improvement. Engage in tool administration, testing, and user support on an apprenticeship basis.
Responsibilities
- Administer tools used by 250+ users: create and update user accounts; modify workflows, processes, and configurations.
- Support the OPS team with troubleshooting and improvement requests.
- Create or update data dashboards to track Customer Service performance metrics.
- Contribute to ongoing tool development by maintaining scalable configurations and helping implement new processes/features.
- Test major features and improvements released in the tools.
Requirements
- Engineering or IT academic background.
- Well-organized and curious.
- Strong problem-solving skills and the ability to propose new solutions.
- Good communication skills and a willingness to share knowledge and learn from others.
- Full professional proficiency in English.
- Comfortable working in a collaborative, fast-growing, and innovative environment.
- Ability to take ownership and align work with business priorities.
- Nice to have: first experience in customer service or IT.
- Nice to have: familiarity with Salesforce or other customer support tools.
Benefits
- Hybrid working model.
- Financial support for home office equipment.
- 4 additional weeks on top of statutory maternity/paternity leave.
- 50% healthcare coverage (Alan).
- Minimum 25 days of holiday per year.
- Local meal plan (Swile card).
- 50% of transportation costs covered (Forfait Mobilité Durable).
- Free unlimited carpooling and bus rides.
- Personal growth through training, mentorship, and internal mobility programs.
- Regular team-building events.
- Mental health support via Moka.care.
- 1 day off per year to test our product.
- 1 day per year for volunteer work with non-profits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Manage Sales Office documentation and ensure customer requirements are met in Cluj - Napoca office. Act as SPOC for all documentation matters, ensuring accuracy and timely delivery to customers.
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