About the role

Territory Manager responsible for London market growth and operational excellence. Leading a team to ensure outstanding service and driving financial performance.

Responsibilities

Develop and execute a comprehensive growth plan to establish and expand our market presence.
Own the territory's P&L, with accountability for driving revenue growth and ensuring profitability.
Lead monthly and quarterly business reviews, reporting on performance and strategic initiatives.
Recruit, train, and develop a high-performing local team as the market scales.
Conduct continuous market research and competitor analysis to identify opportunities and inform strategy.
Drive the end-to-end sales process to build a robust pipeline and sign new Hosts.
Attend property viewings, prepare compelling quotes, and meticulously manage all sales activities within our CRM (HubSpot).
Forge and nurture strategic local partnerships to generate new business and enhance our brand reputation.
Approve new property listings, ensuring they meet our quality standards and brand guidelines.
Deliver an exceptional host and guest experience to maintain high standards of service and satisfaction.
Implement strategies to foster host loyalty and build strong, lasting relationships.
Oversee all day-to-day operations, ensuring the seamless functioning of on-the-ground teams and local suppliers.
Proactively manage host accounts, including resolving failed or missed payments and other financial queries.

Proven experience in a management role with P&L responsibility, such as a General Manager, Operations Manager, or Business Development Manager.
Strong background in sales, with a demonstrable track record of meeting and exceeding targets.
Experience in property management, hospitality, short-term rental, or the real estate industry.
Exceptional leadership, communication, and negotiation skills, with experience in building and managing teams.
Proficiency with CRM software (HubSpot preferred) and the Google Workspace suite.
Highly analytical and data-driven, with the ability to solve complex problems effectively.
A self-starting, entrepreneurial mindset with the ability to work autonomously in a fast-paced environment.

A Global Vision: Join an ambitious company aspiring to be the global leader in short-let and holiday-let property management.
A Strong Company Culture: Our four core values—Drive, Evolve, Take Pride, and Together—guide everything we do.
Autonomy & Independence: We manage by results, not input. No micromanagement—just accountability and impact.
Professional Growth Opportunities: We encourage responsibility and development, allowing you to expand your skills as much as you can handle.
Flexible Work Arrangements: We understand the importance of work-life balance and support flexible scheduling where possible.
Competitive Salary: While there may be places that pay more, we offer competitive wages with strong career progression opportunities.
Performance-Based Company Bonus: Rewarding outstanding contributions and exceptional business results.
A Great Team: Work alongside inspiring colleagues in a supportive and collaborative environment.
Hybrid Work Model: For London-based employees, we require a minimum of three days in the office—currently Monday, Tuesday, and Thursday. Please note, occasional weekend work may be required to meet operational demand.
UK-Specific Benefits:
22 days of holiday plus an extra day off for your birthday.
Pension scheme with salary sacrifice, matching contributions up to 7%.
Enhanced maternity pay—up to 90% of salary for six months.