Customer Support Manager for CARSYNC's innovative fleet management platform. Overseeing customer inquiries and ensuring effective onboarding and support processes.
About the role
- Customer Care Associate managing customer inquiries in Arabic and English for APM Monaco. Handling calls, emails, and live chat regarding pre-sales and after sales service.
Responsibilities
- **About the Role:**
- Manage customer calls and request relevant information
- Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
- Liaise with Logistics, After Sales Service and global boutiques on daily basis
- Follow up the offline store enquiries and complaints
- Other ad-hoc projects assigned by the manager
Requirements
- Minimum 3 years relevant experiences in customer service/ luxury retail field
- Proficient with MS Office
- **Fluent Arabic and English**. Any other language will be a bonus.
- Able to work independently with minimal supervision
- Proactive, patient and committed
- Great communication and interpersonal skills
- Immediately available is highly preferred
Benefits
- **Why Join APM?**
- Global, Dynamic Team: Diverse and energetic workforce.
- Growth Opportunities: We support your professional development.
- Collaborative Culture: Teamwork and open communication.
- Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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