Technician for digital protection devices managing secondary systems for energy companies. Ensuring smooth operation and collaboration with various teams for technical solutions in Germany.
About the role
- Assistente de Suporte de Telemetria na Localiza&Co focando em solução de problemas e agendamentos, atendendo diversos canais como chat e telefone.
Responsibilities
- Handle customer interactions focused on problem resolution across multiple channels: chat, email, WhatsApp and phone.
- Schedule services and technical assistance, efficiently organizing the field service schedules.
- Perform administrative tasks with attention to deadlines and detail.
- Manage the backlog of tracker installations, ensuring all is up to date.
- Analyze technical issues and escalate cases to specialized support when needed.
- Meet productivity and quality targets while maintaining high standards of service.
Requirements
- High school diploma;
- Customer service experience;
- Intermediate Excel (VLOOKUP, XLOOKUP and AVERAGE functions);
- Experience with other Microsoft Office applications.
Benefits
- Profit-sharing
- Food allowance
- Meal allowance
- Health insurance
- Dental insurance
- Gympass
- Private pension plan
- Transportation allowance
- Allya
- Unlimited access to courses at our Localiza University
- Internal training and development programs
- Discounts on vehicle purchases and rentals
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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