Technical Editor/Writer providing editorial and writing support within government programs. Conducting quality assurance and managing multiple writing assignments for compliance and operational documentation.
About the role
- Technical Writer creating documentation for Actabl's hospitality software. Involves writing manuals, managing projects, and collaborating with SMEs in a hybrid role based in Denver.
Responsibilities
- A Technical Writer at Actabl plays a crucial role in identifying, analyzing, designing, developing, and managing the Actabl documentation for delivery to customers and employees
- This role is responsible for writing product instructions, user manuals or other materials for all four products equally, that help explain complex information and procedures
- Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables
- Gather and analyze technical and product information from various sources (such as product demonstrations, project tracking systems, interviews, emails, or phone calls) to document new or changing product functionality
- Manage documentation projects effectively to meet deadlines and quality standards
- Proactively escalate project issues, roadblocks, and scope changes as they occur
- Work with Actabl subject matter experts (SMEs) and other internal groups to develop and maintain documentation that meets established Actabl quality metrics
- Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users
- Conduct user/task analysis to determine documentation requirements with direction from Manager/Lead
Requirements
- 2-4 years of proven experience as a technical writer for the software industry
- Bachelor's degree in English, Communications, Journalism, or a related field is preferred; can be substituted for equivalent experience
- Proficiency using Microsoft Office applications (Excel, PowerPoint, Word, Teams), as well as the Google Suite of products
- Ability to adhere to standard technical communication processes
- Ability to apply the most appropriate technology for the documentation type
- Must provide exemplary writing samples
Benefits
- Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
- Employer-paid life & AD&D, short-term disability & long-term disability
- Discounted pet insurance plans through Wishbone
- Employee Assistance Program (EAP) services available to employees & their dependents
- On-site gym available for free use at Denver office
- Competitive base salary with bonus structure
- Healthcare spending accounts with employer contributions
- 401(k) plan with an employer match of up to 4%
- Unlimited discretionary time off hours to be used when needed
- 10 observed US federal holidays throughout the year
- Winter recess for all Actabl employees between December 24th-January 2nd
- 12 weeks of parental leave for both birthing & non-birthing parents
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