Technical Writer creating documentation for Actabl's hospitality software. Involves writing manuals, managing projects, and collaborating with SMEs in a hybrid role based in Denver.
Responsibilities
A Technical Writer at Actabl plays a crucial role in identifying, analyzing, designing, developing, and managing the Actabl documentation for delivery to customers and employees
This role is responsible for writing product instructions, user manuals or other materials for all four products equally, that help explain complex information and procedures
Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables
Gather and analyze technical and product information from various sources (such as product demonstrations, project tracking systems, interviews, emails, or phone calls) to document new or changing product functionality
Manage documentation projects effectively to meet deadlines and quality standards
Proactively escalate project issues, roadblocks, and scope changes as they occur
Work with Actabl subject matter experts (SMEs) and other internal groups to develop and maintain documentation that meets established Actabl quality metrics
Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users
Conduct user/task analysis to determine documentation requirements with direction from Manager/Lead
Requirements
2-4 years of proven experience as a technical writer for the software industry
Bachelor's degree in English, Communications, Journalism, or a related field is preferred; can be substituted for equivalent experience
Proficiency using Microsoft Office applications (Excel, PowerPoint, Word, Teams), as well as the Google Suite of products
Ability to adhere to standard technical communication processes
Ability to apply the most appropriate technology for the documentation type
Must provide exemplary writing samples
Benefits
Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
Employer-paid life & AD&D, short-term disability & long-term disability
Discounted pet insurance plans through Wishbone
Employee Assistance Program (EAP) services available to employees & their dependents
On-site gym available for free use at Denver office
Competitive base salary with bonus structure
Healthcare spending accounts with employer contributions
401(k) plan with an employer match of up to 4%
Unlimited discretionary time off hours to be used when needed
10 observed US federal holidays throughout the year
Winter recess for all Actabl employees between December 24th-January 2nd
12 weeks of parental leave for both birthing & non-birthing parents
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