Hybrid Technical Field Engineer II, CRM

at Medtronic

• Job title: Technical Field Engineer II, CRM
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $84,000 - $126,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SFDC
• Location requirements: Hybrid, Miami, United States

About the role

• Lead regional education and training activities for Cardiac Rhythm Management at Medtronic. Partner with leadership and staff to enhance performance and educate key stakeholders.

Responsibilities

• Lead regional customer and employee education and training activities in support of Cardiac Rhythm Management (CRM) procedure and product launches.
• Partner with key leadership, field, and cross functional personnel to identify opportunities for and barriers to improving district and region performance.
• Provide feedback to product development, quality, education, and marketing teams regarding product performance to improve future offerings.
• Serve as the customer and field technical resource in CRM.
• Provide expertise and leadership in the areas of Physician and Fellows education, AHP education, clinical evidence interpretation, and Medtronic employee education.
• Based on strategic priorities provide implant or clinic coverage as requested by the needs of the region.
• Train and educate internal teams and external customers on CRM procedures, therapies/products, processes and solutions.
• Continued education and assessment of tenured field team.
• Leads coordination of new-hire training with accountability to hiring manager (DM or DSM).

Requirements

• Bachelor’s Degree PLUS a minimum 2 years of experience in electrophysiology or sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry -OR- Advanced Degree in engineering or nursing
• Degree in biomedical engineering or nursing
• Cath Lab, EP Lab, hospital/clinic, or cardiology experience
• Experience teaching and educating medical personnel, peers, and technical support personnel
• Thorough working knowledge of cardiac medical terminology and the medical device industry
• Excellent customer service skills
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Excellent interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
• Strong work ethic in accomplishing objectives of the position
• Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)
• Ability to meet vendor credentialing requirements
• IBHRE certification (required at Sr and Prin level)

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)