Lead regional customer and employee education and training activities in support of Cardiac Rhythm Management (CRM) procedure and product launches.
Partner with key leadership, field, and cross functional personnel to identify opportunities for and barriers to improving district and region performance.
Provide feedback to product development, quality, education, and marketing teams regarding product performance to improve future offerings.
Serve as the customer and field technical resource in CRM.
Provide expertise and leadership in the areas of Physician and Fellows education, AHP education, clinical evidence interpretation, and Medtronic employee education.
Based on strategic priorities provide implant or clinic coverage as requested by the needs of the region.
Train and educate internal teams and external customers on CRM procedures, therapies/products, processes and solutions.
Continued education and assessment of tenured field team.
Leads coordination of new-hire training with accountability to hiring manager (DM or DSM).
Requirements
Bachelor’s Degree PLUS a minimum 2 years of experience in electrophysiology or sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry -OR- Advanced Degree in engineering or nursing
Degree in biomedical engineering or nursing
Cath Lab, EP Lab, hospital/clinic, or cardiology experience
Experience teaching and educating medical personnel, peers, and technical support personnel
Thorough working knowledge of cardiac medical terminology and the medical device industry
Excellent customer service skills
Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
Excellent interpersonal, written/verbal communication skills
Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
Strong work ethic in accomplishing objectives of the position
Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)
Ability to meet vendor credentialing requirements
IBHRE certification (required at Sr and Prin level)
Benefits
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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