Field Service Engineer responsible for maintaining and troubleshooting battery energy storage systems. Providing technical support and ensuring customer satisfaction in the USA.
About the role
- Lead regional education and training activities for Cardiac Rhythm Management at Medtronic. Partner with leadership and staff to enhance performance and educate key stakeholders.
Responsibilities
- Lead regional customer and employee education and training activities in support of Cardiac Rhythm Management (CRM) procedure and product launches.
- Partner with key leadership, field, and cross functional personnel to identify opportunities for and barriers to improving district and region performance.
- Provide feedback to product development, quality, education, and marketing teams regarding product performance to improve future offerings.
- Serve as the customer and field technical resource in CRM.
- Provide expertise and leadership in the areas of Physician and Fellows education, AHP education, clinical evidence interpretation, and Medtronic employee education.
- Based on strategic priorities provide implant or clinic coverage as requested by the needs of the region.
- Train and educate internal teams and external customers on CRM procedures, therapies/products, processes and solutions.
- Continued education and assessment of tenured field team.
- Leads coordination of new-hire training with accountability to hiring manager (DM or DSM).
Requirements
- Bachelor’s Degree PLUS a minimum 2 years of experience in electrophysiology or sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry -OR- Advanced Degree in engineering or nursing
- Degree in biomedical engineering or nursing
- Cath Lab, EP Lab, hospital/clinic, or cardiology experience
- Experience teaching and educating medical personnel, peers, and technical support personnel
- Thorough working knowledge of cardiac medical terminology and the medical device industry
- Excellent customer service skills
- Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
- Excellent interpersonal, written/verbal communication skills
- Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
- Strong work ethic in accomplishing objectives of the position
- Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)
- Ability to meet vendor credentialing requirements
- IBHRE certification (required at Sr and Prin level)
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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