BC
Ball CorporationHealth and Group Benefits Analyst
Health and Group Benefits Analyst managing the administration of US health and group benefit programs. Liaising with vendors and leading communication efforts to employees regarding benefits.
About the role
- Maintain the communication plan, with a schedule based on product deliveries.
- Research trends and best practices in technical documentation.
- Maintain technical documentation templates.
- Communicate the strategy for how content should be produced to technical writers.
- Monitor the area’s deliveries according to the strategic planning schedule.
- Create tracking charts and presentations showcasing the area’s results.
- Maintain a Content and Style Guide for the area.
- Develop content for technical documentation.
- Support the creation of content focused on user experience.
- Collaborate with UX designers to ensure the quality of text.
- Research and maintain information architecture templates.
- Provide clear instructions for the target audience.
- Understand and simplify software complexities.
- Measure engagement on platforms such as Google Analytics.
- Analyze qualitative and quantitative data.
- Maintain contact with Product, Development, Marketing, Sales, UX teams, etc.
- Manage translations of manuals and other documents.
Requirements
- Maintain the communication plan, with a schedule based on product deliveries, under the guidance of a senior analyst.
- Research trends and best practices in technical documentation.
- Maintain technical documentation templates, considering the product and the personas that consume the content.
- Communicate the content strategy to technical writers.
- Monitor the area’s deliveries according to the strategic planning schedule.
- Create monitoring charts and presentations with the area’s results.
- Maintain a Content and Style Guide for the area, together with the team.
- Develop content for the following types of technical documentation: system documentation and release notes/technical bulletins; user manuals and training booklets/scripts; installation and deployment guides; and operations manuals.
- Support content development focused on user experience (microcopy, onboarding and conversational flows for chatbots).
- Work in partnership with UX designers to ensure application text is pleasant and intuitive.
- Research, create and maintain information architecture templates that adhere to organizational standards.
- Provide clear instructions or information to the target audience across all documentation artifacts.
- Understand and investigate software complexities and simplify them through textual resources.
- Measure engagement on platforms such as Google Analytics.
- Analyze and synthesize qualitative and quantitative data from different sources—such as surveys, usability tests and user feedback—under the supervision of a senior analyst.
- Ensure direct contact with Product, Development, Marketing, Sales, UX teams, etc., to align on new solutions.
- Manage/perform translations of user manuals, resources, release notes/technical bulletins and other departmental documents.
- Support subject-matter experts in building technical product training.
- It is a plus to be familiar with Confluence.
- Powtoon.
- Office 365.
- Storytelling techniques.
- Collaborative writing.
- Adobe Suite.
- Design.
- Content management software or CMS (e.g., MadCap Flare, RoboHelp, Help & Manual, and XML editors).
Benefits
- Annual bonus: up to 3.3 months’ salary; for the commercial area, a performance-based commission model (OTC).
- Career plan: feedback culture with 360° performance evaluations; internal recognition program and close management through 1:1 meetings.
- NDD with You: program offering financial education, psychological counseling, legal advice and social support.
- Health: Unimed health plan and life insurance; support for flu vaccination and wellness initiatives.
- Food: meal allowance; unlimited coffee and fruit in the office.
- Well-being: relaxation space with leisure area, barbecue and games.
- Partnership with SESC: access to culture, education and tourism.
- Education: study scholarships; support for learning new languages; encouragement to attend industry events; support for certifications.
- Transportation: commuter allowance; on-site parking and bicycle storage.
- Birthday voucher: to celebrate this special date.
- Working hours: 40 hours per week / flexible schedule.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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