Senior AS400 Analyst responsible for stability and performance of critical legacy systems. Involves technical reference, incident resolution, and application quality assurance.
About the role
- Junior Technical Documentation Analyst at a tech platform managing communication and technical documentation. Collaborating with teams to ensure clarity and quality in documentation.
Responsibilities
- Maintain the communication plan, with a schedule based on product deliveries.
- Research trends and best practices in technical documentation.
- Maintain technical documentation templates.
- Communicate the strategy for how content should be produced to technical writers.
- Monitor the area’s deliveries according to the strategic planning schedule.
- Create tracking charts and presentations showcasing the area’s results.
- Maintain a Content and Style Guide for the area.
- Develop content for technical documentation.
- Support the creation of content focused on user experience.
- Collaborate with UX designers to ensure the quality of text.
- Research and maintain information architecture templates.
- Provide clear instructions for the target audience.
- Understand and simplify software complexities.
- Measure engagement on platforms such as Google Analytics.
- Analyze qualitative and quantitative data.
- Maintain contact with Product, Development, Marketing, Sales, UX teams, etc.
- Manage translations of manuals and other documents.
Requirements
- Maintain the communication plan, with a schedule based on product deliveries, under the guidance of a senior analyst.
- Research trends and best practices in technical documentation.
- Maintain technical documentation templates, considering the product and the personas that consume the content.
- Communicate the content strategy to technical writers.
- Monitor the area’s deliveries according to the strategic planning schedule.
- Create monitoring charts and presentations with the area’s results.
- Maintain a Content and Style Guide for the area, together with the team.
- Develop content for the following types of technical documentation: system documentation and release notes/technical bulletins; user manuals and training booklets/scripts; installation and deployment guides; and operations manuals.
- Support content development focused on user experience (microcopy, onboarding and conversational flows for chatbots).
- Work in partnership with UX designers to ensure application text is pleasant and intuitive.
- Research, create and maintain information architecture templates that adhere to organizational standards.
- Provide clear instructions or information to the target audience across all documentation artifacts.
- Understand and investigate software complexities and simplify them through textual resources.
- Measure engagement on platforms such as Google Analytics.
- Analyze and synthesize qualitative and quantitative data from different sources—such as surveys, usability tests and user feedback—under the supervision of a senior analyst.
- Ensure direct contact with Product, Development, Marketing, Sales, UX teams, etc., to align on new solutions.
- Manage/perform translations of user manuals, resources, release notes/technical bulletins and other departmental documents.
- Support subject-matter experts in building technical product training.
- It is a plus to be familiar with Confluence.
- Powtoon.
- Office 365.
- Storytelling techniques.
- Collaborative writing.
- Adobe Suite.
- Design.
- Content management software or CMS (e.g., MadCap Flare, RoboHelp, Help & Manual, and XML editors).
Benefits
- Annual bonus: up to 3.3 months’ salary; for the commercial area, a performance-based commission model (OTC).
- Career plan: feedback culture with 360° performance evaluations; internal recognition program and close management through 1:1 meetings.
- NDD with You: program offering financial education, psychological counseling, legal advice and social support.
- Health: Unimed health plan and life insurance; support for flu vaccination and wellness initiatives.
- Food: meal allowance; unlimited coffee and fruit in the office.
- Well-being: relaxation space with leisure area, barbecue and games.
- Partnership with SESC: access to culture, education and tourism.
- Education: study scholarships; support for learning new languages; encouragement to attend industry events; support for certifications.
- Transportation: commuter allowance; on-site parking and bicycle storage.
- Birthday voucher: to celebrate this special date.
- Working hours: 40 hours per week / flexible schedule.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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