Tech Lead providing technical guidance and support for client contact center solutions at Beneva. Championing development practices and fostering a learning culture among developers.
Responsibilities
Acts as a point of contact for the team
Facilitates the development and skills growth of the developer team through daily guidance and support
Ensures the developed solution complies with the target solution and software architecture
Contributes to architectural decisions
Guides the team in adopting best practices
Stays up to date on technological advances
Develops features
Serves as a coach and trainer for the team
Encourages a culture of continuous learning
Organizes workshops and sessions to promote knowledge sharing
Facilitates the team’s collective functioning
Requirements
Bachelor’s degree in Computer Science or equivalent
7 years of relevant experience developing solutions or technology integrations in a client contact center environment
Strong expertise with Genesys Cloud CX
Ability to simplify technical information and provide feedback to both product team members and management
Knowledge of Agile frameworks such as Scrum and Kanban
Proficiency in French, both spoken and written, and functional working proficiency in English, both spoken and written
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