Hybrid Tech Lead, Customer Contact Center Solutions

Posted 2 weeks ago

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About the role

  • Acts as a point of contact for the team
  • Facilitates the development and skills growth of the developer team through daily guidance and support
  • Ensures the developed solution complies with the target solution and software architecture
  • Contributes to architectural decisions
  • Guides the team in adopting best practices
  • Stays up to date on technological advances
  • Develops features
  • Serves as a coach and trainer for the team
  • Encourages a culture of continuous learning
  • Organizes workshops and sessions to promote knowledge sharing
  • Facilitates the team’s collective functioning

Requirements

  • Bachelor’s degree in Computer Science or equivalent
  • 7 years of relevant experience developing solutions or technology integrations in a client contact center environment
  • Strong expertise with Genesys Cloud CX
  • Ability to simplify technical information and provide feedback to both product team members and management
  • Knowledge of Agile frameworks such as Scrum and Kanban
  • Proficiency in French, both spoken and written, and functional working proficiency in English, both spoken and written

Benefits

  • Competitive salary
  • Defined benefit pension plan
  • Group insurance coverage for you and your family
  • Flexible working hours
  • Paid time off

Job title

Tech Lead, Customer Contact Center Solutions

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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