Consumer Analyst supporting KeyBank’s Language Access Program ensuring equitable access to banking for clients with diverse language backgrounds. Manage translation workflows and enhance language resources across the enterprise.
About the role
- Tariff Analyst evaluating customer and commercial impacts of water tariffs at South West Water. Join a team committed to delivering high-quality water and wastewater services.
Responsibilities
- Analyse tariff data to assess impacts on customer segments and commercial outcomes
- Track performance against financial budgets and develop forecasting reports
- Support project delivery across teams to enhance operational effectiveness
- Collaborate with operational teams to reduce customer debt through system enhancements
- Produce and analyse debt data to identify performance improvements
- Assist in developing reporting platforms and self-service tools for department heads
- Create efficient data extraction and reporting methods
- Provide cover for team members during absences
- Maintain robust process documentation and ensure alignment with current practices
Requirements
- Experience in regulated environments and performance tracking
- Project work experience
- Strong analytical skills and intermediate Excel proficiency (pivot tables, VLOOKUPs)
- Desirable: Experience with SQL, R, PowerBI, and financial data handling
- A collaborative team player with a customer-first mindset
- Open to change and innovation in working practices
Benefits
- Generous holiday allowance plus bank holidays
- Discretionary bonus
- Competitive contributory pension
- Share-save scheme
- Health and wellbeing support
- Group discounts
- Cycle to Work scheme
- Financial support services
- And more!
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