Disputes Resolution Analyst managing customer disputes and accounts receivable solutions at Corcentric. Collaboratively resolving invoicing discrepancies with dealers, vendors, and customers in a hybrid environment.
About the role
- Tariff Analyst evaluating customer and commercial impacts of water tariffs at South West Water. Join a team committed to delivering high-quality water and wastewater services.
Responsibilities
- Analyse tariff data to assess impacts on customer segments and commercial outcomes
- Track performance against financial budgets and develop forecasting reports
- Support project delivery across teams to enhance operational effectiveness
- Collaborate with operational teams to reduce customer debt through system enhancements
- Produce and analyse debt data to identify performance improvements
- Assist in developing reporting platforms and self-service tools for department heads
- Create efficient data extraction and reporting methods
- Provide cover for team members during absences
- Maintain robust process documentation and ensure alignment with current practices
Requirements
- Experience in regulated environments and performance tracking
- Project work experience
- Strong analytical skills and intermediate Excel proficiency (pivot tables, VLOOKUPs)
- Desirable: Experience with SQL, R, PowerBI, and financial data handling
- A collaborative team player with a customer-first mindset
- Open to change and innovation in working practices
Benefits
- Generous holiday allowance plus bank holidays
- Discretionary bonus
- Competitive contributory pension
- Share-save scheme
- Health and wellbeing support
- Group discounts
- Cycle to Work scheme
- Financial support services
- And more!
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