Operations Supervisor leading a team in call center operations with a focus on management and quality assurance. Responsible for staff training, performance monitoring, and adherence to company policies.
About the role
- TA Support Specialist assisting in recruiting and onboarding at Broadridge Financial Solutions. Collaborating with HR to ensure a robust candidate experience in the hiring process.
Responsibilities
- Assist with scheduling phone and onsite interviews
- Perform background checks, drug screening, and finger printing requests for new hires and current associates (when applicable)
- Ensure all process documentation is kept up to date and complete
- Own the onboarding process, partnering with various Centers of Excellence, to ensure first class service for all new hires
- Liaison between staffing agencies, hiring managers, and candidates
- Report and track candidate and new hire data to ensure accuracy between various systems
Requirements
- Associate degree or demonstrable experience preferred
- At least 1-2 years Recruiting experience
- Proficient in Microsoft Office (Excel, Word, O365)
- Strong customer/client service skills
- Ability to communicate (written and verbal) with all levels of organization, both internal and external
- Must be detailed oriented, have good organizational skills
- Must be able to work efficiently both independently and as a member of a team
- Ability to work with highly confidential information
Benefits
- health insurance
- retirement plans
- paid time off
- professional development
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