About the role

  • Provide technical consulting services to clients
  • Contribute to the design and delivery of technical architecture solution components
  • Support the efforts of more experienced consultants
  • Play a key consultative role with external clients working with the key stakeholders and business regarding operations and integration
  • Ensure best practice adherence for core system setup, development, security, tuning and performance
  • Provide subject matter expertise in designing, developing, and implementing ITIL processes inside of ITSM modules within the ServiceNow platform
  • Customize ServiceNow applications and facilitate rollout of new applications and modules
  • Configure Application UI and configure flow/orchestration automations
  • Facilitate and support development with testing phases
  • Submit daily hours for time tracking
  • Coordinate release planning and implementations
  • Maintain and continuously improve processes, standards, policies, working methods, and tools
  • Ensure appropriate tools and processes are in place for a reliable dev/test/prod environment
  • Participate in ongoing production support and end user support

Requirements

  • Over 3 years working within the ServiceNow platform
  • Expertise with scripting, automation and ServiceNow APIs
  • Experience integrating ServiceNow with third-party tools
  • Proficiency in web technologies including HTML, CSS, XML, JavaScript
  • Understanding of relational database management systems and queries
  • Experience in IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) frameworks
  • Familiarity of IT Service Management modules (Incident, Problem, Change, Knowledge, Request)
  • Understanding of IT Operations Management modules (Discovery, Service Mapping, Event Management)

Benefits

  • Flexible work schedules
  • Competitive compensation
  • Comprehensive benefits for employees and their families
  • Access to recognition programs
  • Comprehensive training opportunities

Job title

Systems Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job