Float Client Relationship Consultant building relationships with customers through multiple channels at U.S. Bank. Providing counsel and solutions adapted to customer financial needs with a digital first mindset.
About the role
- Support Consultant in Cintra's Support Department providing 1st line support services and maintaining client relationships. Part of a rapidly growing company delivering payroll solutions.
Responsibilities
- Providing high quality 1st line support services to customers and departmental colleagues
- Clearly communicating progress issues and risks to the appropriate stakeholders
- Retaining ownership of risks and issues, escalating where necessary
- Maintaining an up-to-date knowledge of company products, services, methodologies, policies, procedures and clients
- Attending training courses to develop relevant knowledge and skills
- Keeping up-to-date with payroll and HR policies and legislation by reading relevant literature, HMRC bulletins and internet research
- Identifying additional commercial opportunities and communicating to the appropriate level
- Corresponding with clients in a professional and friendly manner
- Accurately maintaining the company CRM system
- Creating and maintaining client relationships
- Contributing to product enhancement using CRMS
- Attending and participating in meetings and project activities
- Complying with published security policies that are applicable to the role and related activities
Requirements
- Excellent written and oral communication across all levels; including with clients, colleagues and management
- Excellent understanding of payroll and HR legislation with associated calculations
- Ability to work and stay calm under pressure
- Ability to respond enthusiastically to client enquiries
- Excellent numerical skills
- High level of accuracy and attention to detail
- IT literate, including a good working knowledge of Microsoft Word and Excel
- Ability to maintain and foster close working relationships with clients
- Logical thinking and problem-solving skills
- Organised and methodical
- Able to meet strict deadlines
- Honesty and respect for confidential information
- Ability to work well as a team
Benefits
- A competitive salary with generous bonus opportunities
- Hybrid and flexible working arrangements supporting your work-life balance
- Employer matched pension contribution to 5%
- Wellbeing support through our company paid cash plan and employee assistance program which includes spa and gym discounts
- Onsite parking
- And more!
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