Provide 1st/2nd line support for the UKTV’s D2C platform U, BVOD services, Streaming services and Media Supply Chain.
Work with internal specialist teams and application vendors to diagnose and resolve issues as required.
Support the Product Managers, Service Delivery Managers, Ops Team Leaders and other stakeholders across the business in the management of business critical workflow and systems
Support the core AWS infrastructure underpinning all UKTV products, platforms and services
Support the transition of enhancements, process or technology changes to end users and, where applicable, with the ARO IT first line support team.
Provide occasional out of hours support on an adhoc basis as required, if requested
Work with AI tools to augment capability
Triage change tickets logged internally and externally
Update changes regularly with input from reporters
Evaluate risk for changes taking place and make any relevant stakeholders aware
Proactive approach on gaining change updates as they may not be provided automatically
Attend any external/internal CAB change meetings
Chair CAB meetings as needed when the change manager is not present
Liaise with our software delivery manager on any changes for CI/CD
Write and maintain documentation across support and changes areas as required.
Input into any training programmes for new users.
Requirements
Extensive experience providing 1st/2nd line detailed technical support in a broadcast media enterprise
A good understanding of the workflows employed by TV organisations
Experienced in utilising 3rd party technology suppliers to provide internal services
Proven experience of quickly understanding and prioritising a range of diverse and complex
requirements, as part of a backlog.
Strong understanding of AWS services, broadcast technologies and standards and able to support Cloud native broadcast solutions
Excellent written and spoken communication skills.
Evidence of being able to build and maintain relationships at all levels of and organisation and its suppliers
Extensive proven experience of Atlassian products including Jira and Confluence.
Knowledge
An Engineer with experience working closely with user and technical teams to support Broadcast and VOD services.
Strong experience working with various applications and major vendors across the Broadcast Media Supply chain.
Beneficial experience might be: Digital Asset Management, Video on Demand, Linear Playout, Workflow Management or Schedule Management solutions
Strong working knowledge of Amazon Web Services solutions
Understanding of various broadcast standards, video, audio and metadata variants across transmission, VOD and streaming
An excellent communicator with the ability to investigate, prioritise and resolve issues in a timely manor
Comfortable working closely with stakeholders/users, business analysts, developers, testers,
architects and project managers in a delivery-focussed team
Experienced producing documentation appropriate for both technical and non-technical
Application Analyst enhancing TUHS applications and supporting system upgrades at Temple Health. Involves addressing defects, analyzing requirements, and educating stakeholders in a hybrid work setting.
Analista de Transportes managing freight costs at Estoca, a tech - driven logistics company. Supporting decision - making through data analysis and interdepartmental collaboration.
Senior Financial Analyst ensuring fiscal compliance for Mollica IT. Responsible for tax calculations, accounting registrations, and financial reports in São Paulo.
Lead Business Analyst focusing on data analytics and business intelligence at BenchSci. Collaborating across teams to define and drive analytical strategy for informed decision - making.
Analista Controladoria I at SOMOS Educação supporting financial reporting and audits. Collaborating with senior analysts and contributing to budgeting and reporting processes.
Engineering analyst managing construction projects and collaborating with stakeholders at Localiza&Co. Involved in prioritizing projects and ensuring technical compliance with project specifications.
Junior Analyst specializing in processes and quality for franchises at Localiza&Co. Engaging in operational excellence through performance monitoring and training.
Senior DHO Analyst driving strategic initiatives in performance, culture, and leadership for the business. Partnering with management to implement effective development programs.
Professional focused on creating and implementing strategies to retain clients and reduce churn at MedSênior. Involves ongoing data analysis and reporting with a strong sales orientation.
Accountant managing financial transactions and ensuring compliance for MCS Markup's clients. Requires expertise in accounting principles and financial analysis in a hybrid work model.