Provide administrative assistance to the Diamond Customer Management Team in Louisiana Operations. Facilitate team meetings and manage logistical support for executives and project documentation.
About the role
- IT Analyst responsible for managing and supporting corporate network infrastructure. Ensuring availability and performance of IT services at Unidas, a mobility company in Brazil.
Responsibilities
- Administer, monitor, and support the corporate network infrastructure, ensuring availability, security, and performance of services.
- Respond to incidents, manage changes, and drive continuous improvements, with a focus on Cisco and Fortinet equipment.
- Provide user support at headquarters and remotely, including support for stores.
- Handle higher-complexity tickets within agreed SLAs.
- Install and configure software, coordinating with involved teams and providing feedback.
- Responsible for delivery and support of IT services, ensuring the stability and availability of assets.
- Support building infrastructure (PCs, peripherals, phone extensions, and mobile phones), performing preventive maintenance and improvements.
- Ensure compliance with infrastructure requirements (SLA/service levels).
Requirements
- Bachelor's degree completed in Computer Science, Computer Engineering, Networking, or related fields;
- 2 to 3 years of experience working in corporate network environments;
- Proven experience configuring, troubleshooting, and supporting Cisco network equipment (switches, routers, wireless, VoIP);
- Experience with Fortinet firewalls (policies, site-to-site VPNs, SSL VPN, traffic inspection, HA);
- Experience in mission-critical environments supporting large-scale users and services.
- Preferred:
- CCNA or CCNP certification (Cisco);
- NSE 4 certification (Fortinet).
Benefits
- Health insurance;
- Dental insurance;
- Life insurance;
- Commuter/transportation allowance;
- Meal and/or food allowance;
- Pharmacy card;
- WellHub;
- Employee perks club;
- Flex benefits card;
- Profit-sharing and results-based bonus program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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