Software Engineer I developing technology solutions for Travelers insurance. Completing end - to - end engineering tasks and analyzing system requirements for effective solutions.
About the role
- Staff Software Engineer leading design and implementation of core AI systems. Join Hatch's engineering team to develop AI-driven customer service solutions.
Responsibilities
- Architect and build large-scale, high-performance backend systems that power our AI platform.
- Partner with product and front-end engineers to design flexible backend systems that support evolving user and business needs.
- Design scalable, intuitive database schemas and data models that underpin the platform.
- Apply LLM best practices — including clear prompt design, context management, structured outputs/chaining, and guardrails — to build reliable conversational AI applications.
- Drive technical strategy and make long-term architectural decisions.
- Proactively identify opportunities to improve system reliability, observability, and performance.
- Mentor and coach engineers, fostering technical excellence, ownership, and innovation.
- Lead cross-team projects and set standards for engineering best practices.
Requirements
- 8+ years of professional software engineering experience, with substantial time in senior or staff-level roles.
- Deep expertise in one or more backend programming languages; experience with functional programming is a plus.
- Proven experience designing and scaling distributed systems in a production environment.
- Solid understanding of relational and non-relational databases (e.g., PostgreSQL, Redis) and data architecture.
- Proven experience improving system reliability, observability, and performance in production environments.
- Experience collaborating with DevOps teams on deployment, monitoring, and cloud infrastructure.
- Experience mentoring engineers and leading technical projects or cross-team initiatives.
Benefits
- Competitive salary and equity
- Remote OR Hybrid work environment (3 days/week in our NYC office)
- Medical, dental, and vision benefits
- 401(k) plan
- Flexible PTO
- Opportunity to build at the ground floor of a high-growth, mission-driven company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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