Bilingual Travel Representative connecting clients to travel options while providing customer service for Teleperformance. Engaging with customers and utilizing sales techniques to maximize bookings.
About the role
- Squad Leader role managing LATAM client relations for F2F, a marketing agency utilizing AI. Overseeing project demands, ensuring client satisfaction, and supporting strategic marketing initiatives.
Responsibilities
- Manage client relationships and ensure client satisfaction, with direct contact with LATAM management.
- Coordinate day-to-day requests and deliverables, aligning priorities with the internal team and the PMO.
- Participate in strategic campaign planning for the entire LATAM region.
- Ensure execution of deliverables within deadlines, scope, and expected quality standards.
- Support the team in strategic decisions related to digital marketing, performance, social media, and content.
Requirements
- Fluent English (required for contact with LATAM management).
- Spanish communication skills are desirable.
- Project management experience and familiarity with tools such as Jira, Asana, Trello, or Monday.
- Management of schedules and scopes, with strong attention to prioritizing deliverables.
- Client servicing and relationship management with global clients, ensuring clear communication and strategic solutions.
- Budgeting and delivery control.
- 360° knowledge of marketing, with depth in digital and a consultative approach.
- Familiarity with Artificial Intelligence applied to marketing (personalization and segmentation).
Benefits
- Autonomy in how you execute your work.
- Remote work with client visits when required.
- Free access to the InquietaMENTE Knowledge Track for professional development.
- Partnership with Conexa: an online platform for emotional health and wellbeing (2 free sessions per month with psychologists and 2 with nutritionists).
- Partnership with Wellhub (Gympass) to support your physical health.
- 23 paid working days per year of paid leave (scheduled throughout the year).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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