Hybrid Bilingual Travel Representative

at Teleperformance

• Job title: Bilingual Travel Representative
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$19 - CA$21 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Montreal, Canada

About the role

• Bilingual Travel Representative connecting clients to travel options while providing customer service for Teleperformance. Engaging with customers and utilizing sales techniques to maximize bookings.

Responsibilities

• Respond to incoming calls and emails from customers who are currently traveling or are looking to purchase or research travel, following standard procedures and scripts.
• Greet and converse with customers in a courteous, friendly, and professional manner.
• Effectively convert customer inquiries into sales.
• Use appropriate sales techniques to meet revenue and closing rate targets.
• Research travel fares, destinations, options, and packages for customers.
• Read provided scripts verbatim while adhering to sales and quality standards.
• Accurately answer general questions about travel and destinations.
• Provide information, suggestions, and options in a way that is accurate, effectively addresses customer needs, and encourages purchases.
• Accurately track and report call types and service issues.
• Promote and sell products or services.
• Upsell new or additional services.
• Handle calls to meet or exceed the established daily metric while maintaining an average talk time in line with current operational needs.
• Meet or exceed quality standards.

Requirements

• High school diploma or equivalent (required)
• College diploma (preferred)
• Two years of experience in sales, telemarketing, upselling, and customer service (required)
• Two years of experience in the leisure or business travel industry (required)
• One year of experience booking international travel
• Bilingualism (French and English, both spoken and written) is required to handle calls from English- and French-speaking customers across Canada and worldwide.

Benefits

• GDS system training provided
• Remote work
• Competitive compensation package that includes an additional language premium of $2.00 per hour for a second language
• Medical and dental insurance plans and Employee Assistance Program
• Pay - $21.00 per hour (19+2 for Bilingual)
• Paid training
• Employee referral program – starting at $500 for each hired referral
• Discounts on common products and services through Canada’s leading employee benefits program
• Internal career advancement opportunities
• Tuition reimbursement