Senior Manager for Care Center Workforce Management at Truist leading strategy and governance. Overseeing performance and enhancing client experience at scale across various locations.
About the role
- Special Projects Manager overseeing educational programming and events for ISPA's global spa community. Enhancing member experience through various initiatives within the organization.
Responsibilities
- Lead logistics for ISPA Conference educational sessions, including managing speaker contracts, payments, and travel coordination
- Serve as the primary liaison for all speakers, ensuring a seamless and professional experience from onboarding through on-site execution
- Support marketing efforts by providing accurate and engaging content for ISPA’s conference promotions and Pulse magazine
- Maintain accurate and current speaker and session information on attendispa.com
- Coordinate the ISPA Foundation Auction setup in Handbid and oversee solicitation efforts in collaboration with staff
- Manage ISPA’s virtual educational events, including Town Halls, by coordinating logistics, speaker materials, scripts, and registration tracking
- Develop talking points for Town Hall moderators to ensure dynamic and well-structured discussions
- Manage the ISPA Learning Management System (LMS), including uploading content, managing visuals, updating course details, and coordinating sponsor materials
- Contribute content for board updates and other reports related to educational initiatives and speaker engagement
- Manage ISPA Snapshot Surveys throughout the year to collect timely member insights
- Oversee programming, data exports, sponsor coordination, and quality review of survey reports
- Support marketing and sales teams by providing accurate survey insights and materials
- Write Snapshot Survey summaries for Pulse magazine and manage prize fulfillment for respondents
- Upload educational resources, articles, and survey reports to experienceispa.com and ISPA Academy
- Maintain and update the ISPA media list and prepare press releases as needed
- Collaborate with the marketing team to ensure educational and event-related messaging is polished, consistent, and on-brand
Requirements
- Proven experience developing professional content for organizations, associations or member-based communities
- Strong project management background with the ability to manage multiple deadlines, stakeholders and deliverables simultaneously
- Proficiency in Microsoft Excel, Word, and PowerPoint
Benefits
- Medical, company-paid dental, vision, long-term disability, and life insurance
- 401(k) with company match
- Holidays, vacation, sick leave, floating holidays, and a paid company shutdown in December
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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