Software Engineer on Forward Deployed team at Ramp creating integrations and technical solutions for enterprise customers. Collaborating across Product, Design, and Engineering to enhance Ramp's offerings.
Responsibilities
Problem-solve technical hurdles facing our largest strategic accounts and propose effective product implementations for each customer with a deep understanding of the full range of integration, configuration and technical capabilities
Configure demo instances and automate integration requests for enterprise customers
Drive improvements around data quality, reliability, and demo instances to improve customer conversion rates
Develop and deploy new integrations for customers, so that they can integrate Ramp with their ERP and HRIS systems. These integrations can use SFTP, API, Workato, or other technologies.
Drive Product, Design, and Engineering roadmap. Uplevel Ramp product and platform capabilities for the Enterprise segment. Partner closely with Ramp internal teams to ensure customer feedback and pain points are heard, reviewed, and prioritized
Ensure superb customer experience from the first interaction through closing to onboarding and activation. Partner with onboarding specialists to support more complex technical implementations of Ramp
Build and own a platform to allow product customization for Enterprise customers and their associated account teams. Educate customers on detailed product functionality and best practices
Requirements
A minimum of 2 years of software engineering experience preferred
Track record of shipping high-quality products and features at scale
Ability to turn business and product ideas into engineering solutions
Desire to work in a fast-paced environment, continuously grow, and master your craft
Benefits
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
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