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MetroStarSenior Software Engineer II
Designing and developing enterprise - grade ServiceNow applications focused on Software Asset Management. Contributing to operational excellence and mentoring junior developers.
About the role
- Problem-solve technical hurdles facing our largest strategic accounts and propose effective product implementations for each customer with a deep understanding of the full range of integration, configuration and technical capabilities
- Configure demo instances and automate integration requests for enterprise customers
- Drive improvements around data quality, reliability, and demo instances to improve customer conversion rates
- Develop and deploy new integrations for customers, so that they can integrate Ramp with their ERP and HRIS systems. These integrations can use SFTP, API, Workato, or other technologies.
- Drive Product, Design, and Engineering roadmap. Uplevel Ramp product and platform capabilities for the Enterprise segment. Partner closely with Ramp internal teams to ensure customer feedback and pain points are heard, reviewed, and prioritized
- Ensure superb customer experience from the first interaction through closing to onboarding and activation. Partner with onboarding specialists to support more complex technical implementations of Ramp
- Build and own a platform to allow product customization for Enterprise customers and their associated account teams. Educate customers on detailed product functionality and best practices
Requirements
- A minimum of 2 years of software engineering experience preferred
- Track record of shipping high-quality products and features at scale
- Ability to turn business and product ideas into engineering solutions
- Desire to work in a fast-paced environment, continuously grow, and master your craft
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF (as needed)
- Pet insurance
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