Hybrid Site Reliability Engineer – ITSM

Posted last month

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About the role

  • Lead ITSM practices including change, incident, problem and knowledge management
  • Lead major incident response calls and help resolve issues.
  • Lead the Change Management process ensuring change preparedness
  • Lead the Problem management process and perform problem review analysis
  • Assist in monitoring FNBO systems/applications and follow best practices for proactive monitoring and resolution.
  • Participate in the on-call rotation to respond to incidents in a timely manner.
  • Support performance optimization efforts to ensure system peak performance and customer satisfaction.
  • Assist in conducting Post-Mortems after major incidents to help identify root causes and prevent future issues.
  • Collaborate with Application Development teams on deployment pipeline maintenance.
  • Contribute to the growth of the Site Reliability Engineering practice.
  • Perform Operational Readiness review and validate ready for implementation
  • Provide Knowledge Management leadership
  • Create executive reports on identified team KPI’s monthly

Requirements

  • Bachelor’s degree in a related field (or 3-5 years of related experience).
  • Knowledge of ITIL practices and relevant ITIL certifications (e.g., ITIL Foundation) preferred.
  • Familiarity with service ticket tool, like ServiceNow.
  • Familiarity with monitoring tools such as Dynatrace (preferred) or other similar platforms.
  • Understanding of basic development practices, scripting, automation, and monitoring.
  • Ability to automate tasks using scripting tools.
  • Knowledge of agile practices is a plus.
  • Ability to work effectively in a team environment and engage in team activities.
  • Candidates must possess unrestricted work authorization and not require future sponsorship.

Benefits

  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Time Off Programs
  • Health Savings Account (HSA)/Dependent Care
  • Employee Banking
  • Growth Opportunities
  • Tuition Assistance
  • Short-Term/Long-Term Disability Insurance

Job title

Site Reliability Engineer – ITSM

Job type

Experience level

Mid levelSenior

Salary

$68,251 - $112,615 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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