Hybrid Site Reliability Engineer – ITSM

at FNBO

• Job title: Site Reliability Engineer – ITSM
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $68,251 - $112,615 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM, ServiceNow
• Location requirements: Hybrid, Omaha, United States

About the role

• Site Reliability Engineer at FNBO’s Technical Operations team managing ITSM practices and collaborating with developers. Leading incident response, monitoring, automation, and performance optimization efforts.

Responsibilities

• Lead ITSM practices including change, incident, problem and knowledge management
• Lead major incident response calls and help resolve issues.
• Lead the Change Management process ensuring change preparedness
• Lead the Problem management process and perform problem review analysis
• Assist in monitoring FNBO systems/applications and follow best practices for proactive monitoring and resolution.
• Participate in the on-call rotation to respond to incidents in a timely manner.
• Support performance optimization efforts to ensure system peak performance and customer satisfaction.
• Assist in conducting Post-Mortems after major incidents to help identify root causes and prevent future issues.
• Collaborate with Application Development teams on deployment pipeline maintenance.
• Contribute to the growth of the Site Reliability Engineering practice.
• Perform Operational Readiness review and validate ready for implementation
• Provide Knowledge Management leadership
• Create executive reports on identified team KPI’s monthly

Requirements

• Bachelor’s degree in a related field (or 3-5 years of related experience).
• Knowledge of ITIL practices and relevant ITIL certifications (e.g., ITIL Foundation) preferred.
• Familiarity with service ticket tool, like ServiceNow.
• Familiarity with monitoring tools such as Dynatrace (preferred) or other similar platforms.
• Understanding of basic development practices, scripting, automation, and monitoring.
• Ability to automate tasks using scripting tools.
• Knowledge of agile practices is a plus.
• Ability to work effectively in a team environment and engage in team activities.
• Candidates must possess unrestricted work authorization and not require future sponsorship.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance