Platform Support Manager overseeing L1 support team performance and stakeholder collaboration. Driving continuous improvement and operational excellence in platform support processes.
About the role
- Service Manager handling software-defined networking, overseeing projects and managing service reliability in Luxembourg. Working with internal stakeholders in a hybrid role.
Responsibilities
- Provide expert technical assistance on software-defined networking, micro segmentation (firewalling) and related products or services as required: technical guidance, troubleshooting, performance optimization, governance, monitoring.
- Manage diverse projects related to the day-to-day operations of the Unit.
- Participate in the formulation, planning and definition of project requirements, liaise with stakeholders and internal customers, participate in requirements gathering and communicate results.
- Develop a deep understanding of internal business processes, oversee their continuous improvement and manage service reliability.
- Ensure quality of COSMOS project documentation, meeting minutes and other relevant documents and deliverables.
- Participate in and coordinate project meetings and related activities.
- Supervise services delivered within the COSMOS managed services portfolio.
- Ensure that the services delivered by DIGIT contractors are compliant with DIGIT and third parties processes/guidelines. Evaluate and implement security standards.
- The service provider will also be responsible for defining the strategy and future direction of the software-defined networking and firewalling service, including identifying opportunities for innovation and improvement, and developing business cases for new initiatives and investments.
Requirements
- Master’s Degree at IT or a related field.
- Level B2 or higher in both English and French (Preferably, proficient or native speaker in one of them).
- At least 5 years of experience in designing, configuring and leading the administration of large software-defined networking and micro-segmentation (firewalling) environments.
- At least 3 years of experience in AWS, Azure or GCP networking, having AWS Certified Advanced Networking
- Specialty certification or equivalent Azure or GCP certification is a plus.
- VMware Certified Professional - Network Virtualization (VCP-NV) certification or equivalent next generation firewalling certification.
- At least one project management certification, preferably PM2 Agile or equivalent.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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