Field Service Representative assisting customers with installation, maintenance, and repair of diagnostic systems. Supporting labs by providing high - quality customer service and solutions.
About the role
- Remote Service Engineer diagnosing and supporting hospital patient monitoring devices at Philips. Provide remote troubleshooting, advise biomedical teams, and improve support processes.
Responsibilities
- Diagnostiquer à distance les sources de dysfonctionnement et définir la solution la plus adaptée
- Expliquer la démarche dans un souci d’améliorer l’expérience utilisateur
- Conseiller les équipes biomédicales hospitalières dans la gestion de leur parc d’équipement (monitorage et ventilation)
- Participer à l’amélioration des outils et processus de support technique
- Faire partie de la division Health Systems France, rattaché(e) au Responsable Service Client au siège de Suresnes
- Travail en présentiel au moins 3 jours par semaine pour les équipes basées au bureau
Requirements
- Première expérience technique et IT/réseau, idéalement dans le domaine médical
- Bonne communication, écoute, enthousiasme et pédagogie
- Anglais lu, écrit, parlé
- Capacité à conseiller les équipes biomédicales dans la gestion de leur parc d’équipement
- Connaissances en monitorage et ventilation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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