BI
BirlasoftArchitect
Join Birlasoft as an AIOps and Automation Specialist. Implement Agentic AI solutions to enhance IT operations and drive automation initiatives.
About the role
- Join pre-sales Design team and assist in production of service designs for clients
- Engage with clients and prospects to generate interest in Natilik managed services and communicate business benefits
- Analyse client business requirements and service dependencies to design scalable, reliable, efficient service components
- Collaborate with clients to capture requirements and design appropriate managed service solutions
- Produce detailed, clear and concise client-facing documentation and articulate business value in meetings
- Build and maintain relationships with clients, prospects and internal stakeholders as a trusted technical solutions advisor
- Develop and own operational support requirements and service acceptance criteria for new technologies
- Design and define current, transition and future operating models aligned with ITIL, SIAM and other governance frameworks
- Work on commercial elements such as pricing during renewals and tender processes
- Support development of managed service solutions and packages
- Conduct client workshops demonstrating business value
- Collaborate with solution architects, service owners, process leads and third-party partners to ensure architectural alignment
- Influence decision-making by articulating the value and impact of architectural choices on service outcomes
Requirements
- Eligible to obtain security clearance
- Proven experience as a Service Architect, Service Designer, or Service Lead within a Managed Service Provider or complex IT delivery environments
- Operational understanding of service supply chains and the IT service environment
- Strong working knowledge of ITIL in managed service environments (minimum ITIL v3/v4 Foundation; Intermediate or Expert desirable)
- Ability to map services across layers (front-stage, backstage and systems)
- Understanding of relevant tooling solutions within the MSP space
- Experience or familiarity with ITSM service toolsets such as ServiceNow, Halo, Manage Engine, JIRA, Remedy or equivalent
- Excellent communication skills and ability to capture client requirements
- Ability to build and maintain relationships with stakeholders from IT analysts to CxO
- Experience with designing operating models aligned with ITIL, SIAM and governance frameworks
- Commercial awareness including pricing of proposed services in renewals and tenders
- Willingness to learn; attention to detail; numerate; analysis and diagnosis; report creation; negotiation skills
Benefits
- 25 days annual leave (+ bank holidays) rising with tenure
- Quarterly Awards and Bonuses
- Flexible Working Policy
- Competitive pension scheme
- Access to Financial Wellness support
- Industry-leading home working and mobility technology
- Private Medical Insurance
- Company shares (available after One year tenure)
- Medicash (Cashback Scheme)
- Retail discounts via Medicash
- Access to EAP scheme for you and your household
- Vehicle lease salary sacrifice scheme (available after One year tenure)
- Cycle to Work Scheme
- Annual paid volunteering day
- Enhanced parental leave
- Access to funding for additional qualifications and courses
- Access to paid study leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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