Senior OT SCADA Engineer working within Generation Engineering team at Ørsted. Enhancing asset reliability and addressing engineering challenges through solutions in operational technology.
About the role
- Service Delivery Engineer responsible for implementing and managing Pure IP communication solutions. Collaborating with cross-functional teams to ensure high standards and smooth service delivery.
Responsibilities
- Implement and configure technical services for new and existing customers (SIP, Teams, TLS, Webex, Zoom, etc.)
- Configure and decommission services in Ribbon SBC 5K/PSX and Pure IP’s billing platform (PortaOne)
- Manage porting orders, DIDs, and routing updates with precision and care
- Monitor and manage the ServiceNow queue, proactively addressing customer updates and technical inquiries
- Test and validate all configurations before delivery, ensuring reliability and failover readiness
- Collaborate with providers, vendors, and internal teams to resolve provisioning issues
- Ensure smooth handovers to customers and internal support teams
- Maintain compliance with company security and information-handling standards
- Tackle complex provisioning challenges with a proactive, problem-solving mindset — even under pressure
- Communicate clearly and confidently with customers, colleagues, and partners to ensure seamless collaboration
- Take ownership of each delivery from start to finish, ensuring every service is implemented and handed over with precision
- Approach every task with flexibility and curiosity, identifying smarter, more efficient ways to achieve success
Requirements
- 5+ years of experience in a similar technical or VoIP service delivery role
- Experience with Ribbon SBC + PSX (preferred)
- Strong written and verbal communication skills for working with technical and non-technical stakeholders
- A methodical, customer-focused approach and a commitment to delivering excellence
- Familiarity with cloud PBX systems, SIP trunking, and Microsoft Teams Direct Routing
- Strong understanding of IP networking, SIP call flows, and packet capture analysis
- A degree in Networking, IT, Computer Science or a related field is desirable, but not required.
Benefits
- Competitive industry salaries
- Comprehensive medical, dental, and vision insurance
- Company-provided life and disability insurance
- Matching 401 (k) plan
- Employee Emergency Assistance Fund
- Paid holidays and vacation time
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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