Senior Manager developing integrated media strategies for clients. Joining a team transforming media into an asset for strategic value creation.
About the role
- Service Delivery Manager responsible for managing service delivery and ensuring customer satisfaction in a global SaaS company. Collaborating with teams to drive excellence and operational success.
Responsibilities
- Manage service delivery from implementation to ongoing operations
- Ensure all SLAs are met and issues are tracked through to resolution
- Lead scoping and monthly meetings
- Drive ITSM process implementation
- Plan maintenance tasks with clients and cloud engineers
- Monitor service performance, coordinate upgrades or configurations
- Prepare performance and disruption reports
- Oversee communication and customer relationship management for SaaS deployments
Requirements
- Around 10 years of experience
- At least 3 years in customer relations or negotiation
- Experience in a SaaS environment preferred
- Project management or consulting experience
- Fluent in French and English, both spoken and written
- Proactive, organized, and detail-oriented
- Excellent people skills
- Service-driven and passionate about customer success
Benefits
- Competitive Pay with a great base salary and bonus
- Premium pension plan to secure your future
- 20 vacation days to relax and spend time with your loved ones
- Travel allowance to support your commute
- Trainings to ensure smooth onboarding experience
- Supportive, collaborative team culture with opportunity to work remotely
- Work with an international, diverse group of colleagues
- Your input is valued, regardless of role or tenure
- Opportunities to grow in a fast-moving, low-bureaucracy company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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