Manager of Data & Analytics for Transformation & Strategy at Ryan. Analyzing business cases and partnering with cross - functional teams to elevate transformation initiatives.
About the role
- Service Delivery Manager overseeing Java application support at a European IT consultancy in Kochi. Leading a team to resolve production incidents and ensure smooth operations.
Responsibilities
- Act as the support lead for application support activities
- Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL/SQL, and Unix environments
- Act as the point of escalation for priority incidents and drive root cause analysis
- Provide L2/L3 support for a complex, Java-based global application
- Lead investigation and resolution of production issues
- Support deployment and release activities for upcoming versions
- Collaborate with the onshore team and guide offshore support engineers
- Ensure timely and quality resolution of incidents within SLA
- Maintain and update operational documentation, support runbooks, and issue logs
- Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.)
Requirements
- 10 to 15 years of experience
- Strong Java troubleshooting and debugging skills to analyse and resolve application issues
- Knowledge of Servlets, JSP, and JDBC for application issue triaging
- Experience with Oracle 19c – SQL/PL-SQL scripting, performance tuning, and DB monitoring
- Familiarity with IBM Liberty and Tomcat for app deployment and monitoring
- Proficient in Unix/Linux (RHEL) – log analysis, cron jobs, shell commands
- Education: 10+2+3
- Experience: 10 to 15 yrs
Benefits
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Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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